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Focus Is Selling You Prescriptions To Share In Revenue
It seemed great when they quickly got me an appointment booked with a telehealth vet. Unfortunately the vet I was paired with did not address the primary concern of the visit, which was the scabbing and flaking of skin on my dog's back, even after multiple attempts to get answers for that. Instead they continued to push towards the idea of allergies, which was not the underlying issue. Subsequently they prescribed a useless medicine my dog does not need. In addition, for some topical cream I did purchase, I paid extra for the next-day delivery and the medicine did not arrive the next day. Customer support did not respond when asked if shipping could be refunded.
Response from Dutch VetMar 4, 2025
We are sorry to hear that you've had a frustrating experience so far. We strive to provide our customers with the best possible care, and we are sorry to hear that your expectations were not met. You can certainly book another appointment with a different vet if you want a second opinion on your dogs treatment. When it comes to a late medication delivery, we would certainly make it right for you if your order was late. We have contacted you directly for more information.