Dutch VetReviews of dutch.com

So easy! I didn't have to stress my dog out to get him to an appointment.

Everything is good

So far it's been super easy

Connected me with a great vet that to good care of my critters.

This was so easy. Was able to find a next day appointment and meds are already on the way. I wish I found this earlier.

If you think that your pet may need a medication, do not utilize Dutch vet services. My pet was seen on August 14 for a urinary tract infection and incontinence. The prescriptions were sent to the pharmacy where they said “processing” for several days. When they were finally sent the post office misplaced the package and it took several days for Dutch to address the issue, even after several emails and messages. They finally offered to resend the medication. It has now been at the pharmacy again“processing“ for three days. It’s now been 13 days and I still have no medication. The medication has not shipped and there’s no estimated delivery date. I attempted to get the medications from Chewy and Dutch rejected the request! This was before the medication was re-sent to the pharmacy! This is a failure on the part of this company. I’m not sure how you claim to provide veterinary services if you cannot provide medications in a timely fashion. The worst part is that our dog is 15 years old, she’s suffering from a very bad UTI, and we just lost our other 14 year-old dog two weeks ago so I’m very sensitive about my remaining dog baby. I’ve told Dutch this as well. They seemed to be apologetic and understanding, but they haven’t shown that in how they’ve taken care of me at all. I’m beyond upset, I still have no meds, and I promise I will never use Dutch again. Update:: I provided Dutch the information they asked for and I never heard back from them. Par for the course.

The priority should be getting treatment and medication to animals as quickly as possible. Most people contact you because their animal is already sick, injured, hurting, or suffering, and they urgently need help. The prescription-transfer process is unnecessarily difficult, frustrating, and painfully slow. Pet owners should not have to fight through a broken process while their animals wait for medication. This needs to be addressed immediately and made faster, simpler, and more reliable. The current level of service is completely unacceptable.

Clear information from Zoom consultation from vet.