Farin K.
Terrible service
Terrible service The site doesn't recognize I am a member/doesn't allow me to access features I have paid for. It seems I am not the only one based on other reviews. Vet was a no show to my appointment that I had to take off work for. This was a huge inconvenience as you must be home to show your pet via zoom. Completely understandable but if the vet isn't going to show up, have the decency to communicate the change in schedule. Customer Service response was basically Oh well contact the vet. Vet still hasn't responded. This has led to delayed care for my sick pet and now an office visit.
Response from Dutch VetMar 24, 2025
We're very sorry to hear about the login issues you experienced on the website, as well as the vet missing your appointment. We value your feedback and are committed to providing a positive experience for all our members. Again, we're sorry to hear about the issues you encountered and we have reached out to you directly to try to make this right for you.