Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet reviews

5,295 approved reviews, newest moderated first

Andre
Aug 2, 2025
Dr. Goode is one of the best
Dr. Was very helpful
Response from Dutch VetAug 4, 2025
We're glad the doctor was helpful. We appreciate your feedback and thank you for sharing your positive experience.
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Cynthia B.
Aug 1, 2025
Dutch removed the trauma and debt for my Pepper
My cat Pepper would get traumatized when time to go to the Vet . The home visit was excellent and I also have better information on my baby's care with the instructions and recommendations for home care. I am happy for Dutch removing removed the Trauma and debt the trauma and high debt of caring for my precious Pepper.
Response from Dutch VetAug 4, 2025
We're happy to hear that the home visit was excellent for Pepper! It's great to know that we could provide a less stressful experience and offer helpful care information. Thank you for your positive feedback.
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Sara
Aug 1, 2025
Great first visit using Dutch
My first visit via zoom with vets from Dutch was great. Two separate calls with two doctors, Dr. Custodio and Dr.Park, both friendly, caring and knowledgeable. The process was simple and quick and what a great price. I struggle to get my elderly dogs to the vet, the costs and time , and dutch made it simple and costs so much less than taking them in to vets office. They will also price match any medications needed and are available to email for further questions or needs. So far, Dutch seems like a fantastic service at a low price and is truly something that I needed to keep my guys healthy. Im happy I signed up. For a very fair additional cost they offer emergency and illness insurance, which I am definitely now considering as I just had a very large emergency vet bill. If id had this insurance I would have saved 600 dollars.
Response from Dutch VetAug 4, 2025
We're happy to hear that the vets were caring and knowledgeable during your consultations! It's great to know that the process was simple and quick for your elderly dogs, and that our pricing and availability for questions met your needs. We appreciate you sharing your experience.
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Jennifer
Aug 1, 2025
This is an absolutely horrid company…
This is an absolutely horrid company !!! Stay AWAY! They cannot write prescriptions, they will tell you that you have to make an appointment with a vet in their network, within your area, good luck finding a in-network vet in your area for your needs. My cat has a wound, the vets in my area were for orthopedic and animal eye care ONLY! Defeated the entire purpose of paying them any money at all!!! Also, it’s going to very difficult to cancel your subscription. Be prepared!
Response from Dutch VetAug 1, 2025
We're sorry to hear about your experience and understand how frustrating this situation must have been. Due to recent changes in state regulations, our ability to prescribe medication in some areas now requires an in-person exam with a local vet. When that’s the case, we aim to connect members with in-network providers, but we know this doesn’t always match every pet’s needs, especially when specialty care is involved. Regarding cancellation, our team has reached out here to get more details from you to look at your account. We would love to double check that your issue has been resovled. We also want to note that customers can manage their membership, including cancellations, directly through the Dutch member portal at any time. We appreciate your feedback and are committed to improving both our care and our communication. You can reach us directly at [email protected]
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Tim B.
Aug 1, 2025
Buyer Beware!!!
Buyer Beware!!! Their vets are good but the prescription service sucks!!! Been waiting 10 days for a prescription that I paid $20 extra to have rushed!!! All they can say is that they are monitoring it… no compensation, nothing! Had to take my dog to vet hospital for treament after paying this crappy company for service and treatment! DONT WASTE YOUR TIME OR MONEY! 😡 Store credit??? Seriously??? Also I ordered on the phone with your sales person! They screwed up by not shipping it Rush! $20 refund??? It cost me $400 at the vet clinic!!! Your company sucks. My dog suffered because of your inept business! Stop trying to sugar coat this with more lip service!!!
Response from Dutch VetAug 1, 2025
We’re really sorry to hear about your experience and understand how upsetting this must have been, especially when your pet needed timely care. We want to clarify that your order was shipped using the standard shipping method selected at checkout, not rush shipping. That said, our team worked with you closely, provided updates throughout, and notified you as soon as the medication was delivered, within the standard shipping timeframe. We also issued both a $10 store credit and a $20 refund to help make up for the inconvenience. We truly value your feedback and are continually working to improve the prescription experience for all Dutch members.
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Sheree R.
Aug 1, 2025
She makes sure all my questions and…
She makes sure all my questions and concerns were answered before we disconnected I'm very happy with how it went I feel like everything will go just fine with what she prescribed
Response from Dutch VetAug 4, 2025
We're happy to hear that all your questions and concerns were answered! We appreciate your feedback and are pleased you feel confident with the plan.
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Consumer
Aug 1, 2025
I paid for the services because my dog…
I paid for the services because my dog has anxiety and all they could do was offer me one medication and tell me he needs a behavioralist, I would have gotten more out of my money taking him to an actual veterinarian.
Response from Dutch VetAug 1, 2025
Thanks for your feedback, we’re sorry to hear the experience didn’t meet your expectations. Our licensed vets aim to provide care that’s both safe and appropriate through telehealth, and in some cases, especially with behavioral concerns, a combination of medication and in-person behavioral work is the most effective path. We understand how important your pet’s well-being is, and we’re always here to help guide you to the best next steps, even if that includes recommending in-person support. We appreciate you giving Dutch a try.
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guillermo
Aug 1, 2025
its quick an easyi just wish i could set up more than one appointment at a time my 4 cats are sick at the same time
its quick an easy
Response from Dutch VetAug 4, 2025
We're glad our service was quick and easy for you! Thanks for your feedback; it means a lot to us. I will pass this request along to our team.
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