Dutch VetReviews of dutch.com

Incredibly nice. Caring and understanding

Far exceeds my expectations , the doctor was VERY informative , kind and upbeat . Medicine order was easy and quick

Dutch has been such a lifesaver. I have two cats and they hate going outside. Anytime I need to ask a question or see a vet Dutch always comes through.

Dr. Wedel was very thorough and knowledgable. She actively listened to my concerns and explained the potential differential diagnoses, and then discussed associated treatment options. I also liked that my pet could be seen in the comfort of my own home, which minimizes anxiety associated with travelling to a vet.

I’m so glad I found Dutch! My most recent rescue kitten brought ringworm into my house and it spread to my foster kittens and my adult cat. My regular vet couldn’t get us in for a full month. For less than the cost of one visit at my regular vet, I got all 5 of my cats treatment and the doctor we saw could not have been kinder or more professional.

This is a great option for people who can't afford high vet bills and are still able to get the care and treatment needed for their pet family members. You can even do payment options as well. Thanks so much to Dutch and their Veterinarians!

I want to love this service so badly. While you can get an appointment the same day (great!), it takes a week to get an RX (not great!). They charge a fee to transfer the prescription to Costco, but it still takes several days. I don't understand why this process isn't electronic and completed within a few hours. I recently had an appointment for my dog's recurring ear infection. The consultation went well, and the vet prescribed a medicated ear solution. I decided to transfer the prescription to Costco because having it mailed to me would take over a week (I’m in California), while the Costco option would take 3 to 4 days. Unfortunately, Costco doesn't carry the medication prescribed, so they can't fill it. Since I paid to transfer the prescription to Costco, it's no longer listed in my Dutch account as a medication order, so I'm unable to order through Dutch's fulfillment center. 1. I message the vet via the Dutch chat assigned to my dog, which is what the service recommends you do. No answer from vet for 10 hours (see more below). 2. I call the number in the app. No answer ever. 3. I sent a text to the number mentioned in the recorded message. No reply ever. 4. I email the contact us. No reply for 8 hours (see below for more info) UPDATE: When I did eventually receive a reply via the chat thread with the vet, it was an automated "How did your call go?" that didn't acknowledge or respond to my request for help getting the RX updated. Eventually, a help desk person reached out with options for a new RX. This was ~8 hours after my initial request (my initial request on a non-holiday weekday 9:32am PST, their response 5:34pm PST). I didn't. have an updated RX order for three more hours (8:47pm PST). **In the end, it took more than 11 hours on a non-holiday weekday in the same timezone to get an updated RX for my dog.** The vet messaged that she was in the hospital with a sick relative, which is why there was a slow response from her. Dutch should have a vet on standby to handle clients when someone is unavailable and cannot respond to messages. No employee should have to respond to work messages while at the hospital! Do better, Dutch! Like many businesses, they are only as strong as their weakest link, and getting someone to respond when there is an issue with your prescription is a significant weakness. I don't think this service is particularly useful for anything other than obtaining a prescription for a *non-urgent or timely issue* with your animal (flea/tick meds).

She was friendly and gave me exactly what I needed.