Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet reviews

5,295 approved reviews, newest moderated first

CC
Sep 21, 2025
The vet visit was great, the rest was awful
The vet visit was great! The rest of the experience has been awful. The vet prescribed medication for our sick pup and we paid for expedited shipping to never receive our prescription. We have tried reaching out to Dutch about this on a daily basis and keep getting the run around that they are escalating and reaching out to the pharmacy. We paid for the prescription but still have never received it and continue to get excuses and no resolution.
Response from Dutch VetSep 22, 2025
We’re glad to hear the vet visit went well, but we’re very sorry for the issues you’ve had with the prescription and shipping. We understand how frustrating it is to be waiting while your pup needs their medication, and we apologize for the delay and confusion. Our team has reached out here for more information so we can resolve this as quickly as possible. We’ll continue working with you and the pharmacy until your order is taken care of. Thank you for sharing your experience, we’re committed to making this right.
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K W.
Sep 21, 2025
Deceptive business practice. LIE LIE AND LIE MORE!
Before I signed up, I emailed them TWICE and their agent confirmed that Chewy worked with telemedicine providers. When I got the prescription, another agent told Chewy does NOT work with them. I also called Chewy to confirm that. The two pharmacies they recommended either DOES NOT carry the medication, or DOES NOT have the dosage I need. It's a GIGANTIC WASTE OF MONEY AND TIME! Deceptive business practice! They will tell you anything to sell you a membership. Shameful!
Response from Dutch VetSep 22, 2025
We’re very sorry for the frustration this has caused and understand how disappointing the experience has been. To clarify, though Chewy does sometimes accept our prescriptions, they do not always due to their policies around telemedicine practices. We’ve reached out here for more information so we can look into assisting you directly. Please know we are able to transfer prescriptions to any local pharmacy of your choice, and while we may recommend common pharmacies often used by our members, you are not limited to those options. If we carry the medication you’re looking for, we’re also able to price match Chewy’s price if needed. Thank you for sharing your feedback, we take it seriously and want to make sure you’re supported.
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Kimberly B.
Sep 21, 2025
Very helpful and patient
The vet was very helpful and patient. My kitty didn't want to cooperate and she was patient and waited. She explained everything in easy to understand directions and made sure I understood everything.
Response from Dutch VetSep 22, 2025
We're happy to hear that the vet was helpful and patient with your kitty. We appreciate you mentioning that she explained everything clearly. Thank you for your positive feedback!
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Pamela M.
Sep 20, 2025
Great Experience!
It was a wonderful experience working with Dr Urban. The ease of use of Zoom helped with communication.
Response from Dutch VetSep 22, 2025
We're glad you found working with our team member a wonderful experience and that Zoom enhanced communication. Thank you for your positive feedback!
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Steph
Sep 20, 2025
Actually Listens
She listens. Is interested in your input and will treat your pet with care and concern.
Response from Dutch VetSep 22, 2025
We're happy to hear that you feel heard and that your pet is treated with care. Thank you for your positive feedback; we appreciate it!
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lynnwood
Sep 20, 2025
I love Dutch
I love Dutch! So convenient to see the vet from the comfort of my own home. No need to pack up my pets to travel to the vet, just make sure they are in the room with me during the Zoom call! Very affordable considering all the time savings.
Response from Dutch VetSep 22, 2025
We're so happy you love Dutch! It's great to know that seeing a vet from home is convenient and affordable. We appreciate you taking the time to share your positive experience!
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Staceee V.
Sep 20, 2025
Great relief for my German Shepard Gigi
My German Shepherd Gigi was in a lot of pain, the vet we’ve been going to for many years is so booked takes a month to get into see the doctor. Thanks to Dutch services it was such a quick process! I was impressed! The vet I talked to on the phone was caring and was eager to help! I will use you guys from now on!
Response from Dutch VetSep 22, 2025
We're happy to hear that we could provide Gigi with quick care when your usual vet was unavailable. It's wonderful to know that you found our vet caring and eager to help. Thank you for your feedback!
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Mya
Sep 20, 2025
Dr. McCourt is incredible!
Dr. McCourt was incredible! She was so kind, her demeanor was calm and considerate, and she explained things in a way that I could understand while also providing the best care for my pet. She is knowledgable and willing to help however she can; as anyone with a pet knows, they're a part of our hearts, and Dr. McCourt made this process a lot less daunting, for which I'm truly grateful.
Response from Dutch VetSep 22, 2025
We're so happy to hear that you had such a positive experience. We appreciate your kind words regarding the care our team provided, and we're grateful for your feedback. It means a lot to us!
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