Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet reviews

5,295 approved reviews, newest moderated first

D V.
Oct 16, 2025
Dr Victoria Lama and Dutch are amazing!
After looking into the laws in California i made sure it was ok to be prescribed a prescription via webcam. The call was less than 10 minutes and ms Lama was sweet and caring. The prescription is already on the way. Im soooooo happy that Dutch made care for my pet possible. Without them I don’t know what we would have done. Every local vet wants $300+ just to walk in the door plus te$ts! Dutch is amazing! I signed up tue night and scheduled a call the following morning. Totally worth it!
Response from Dutch VetOct 17, 2025
We're so happy to hear that you had such a positive experience with Dutch! It's great that you found the consultation helpful and convenient for your pet's care. We appreciate you sharing your feedback and are glad we could make quality pet care accessible to you.
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Elaine B.
Oct 16, 2025
My vet was compassionate and quickly…
My vet was compassionate and quickly diagnosed my pet’s problem. She took as much time as necessary for me to understand what to do and answered all my questions. So thankful to have her
Response from Dutch VetOct 16, 2025
We're so glad to hear that your pet received compassionate care and a quick diagnosis. We appreciate you mentioning that our team took the time to answer your questions. Thanks for your feedback!
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Steve A.
Oct 16, 2025
Awesome so easy very happy!!
Awesome so easy very happy!!
Response from Dutch VetOct 16, 2025
We're so happy that you had such an easy and awesome experience!
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Mike K.
Oct 16, 2025
Customer service is horrible
Customer service is horrible. They don't email you about cancellations, autoship, or basically anything. There's no simple way to 'ship now' or reschedule a shipment - you'll have to go through their terrible customer service (which is AI slop). You have to pay $35/month if you want to keep filling your 12-month prescription. And they make you get a second, new prescription if you want to transfer it to another pharmacy. NEVER AGAIN.
Response from Dutch VetOct 16, 2025
Hi there, we’re sorry to hear about your experience and appreciate your feedback. We do want to clarify a few things: You can reschedule a shipment at any time as long as there are refills left on your prescription. Simply go to “Manage Subscriptions” in your account to adjust shipment dates or frequency. Once a prescription has been filled at any pharmacy we are unable to transfer it to another pharmacy due to the first pharmacy already filling the prescription. That is standard with any prescription. Our customer service team also reached out and assisted by contacting your vet to request additional refills and transferring them to the pharmacy of your choice to make things easier for you. Dutch is a subscription-based service, but you always have the option to cancel your membership at any time directly in your account, no need to go through support if you prefer to manage it yourself. We truly value your feedback and will continue improving the experience to make managing your pet’s care as seamless as possible.
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Alex B.
Oct 15, 2025
It was quick and painless
It was quick and painless, I go thru a lot of anxierty and I'm sure she noticed and made things smoothly
Response from Dutch VetOct 16, 2025
We're happy to hear that your visit was quick and painless. We appreciate your feedback and are glad we could make your experience smooth and comfortable.
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LaDonna
Oct 15, 2025
I heard about Dutch when i was watching…
I heard about Dutch when i was watching Tucker Carlson on YOUTUBE. Best decision i made. With me not knowing all about ZOOM, Dr. Mills was very understanding and after all the craziness we Finally finished the meeting. All we could do was laugh! She's Awesome!!
Response from Dutch VetOct 15, 2025
We're happy to hear that you found us! We appreciate you sharing your experience and are so glad that we could assist you with your meeting. It sounds like it was quite the adventure!
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Scott N.
Oct 15, 2025
Excellent service very happy
Excellent service very happy
Response from Dutch VetOct 15, 2025
We're very happy to hear that you were pleased with our service. Thank you for your positive feedback; it means a lot to us.
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Amanda
Oct 15, 2025
The video call was very easy to…
The video call was very easy to navigate. The doctor was prompt, polite, and explained everything in great detail. He put a lot of thought into the diagnosis and treatment plan. We had the best vet visit ever, my dog was comfortable and calm in her own home, she does not travel well. The camera was nice and clear and I was able to show the doctor everything he needed to see. His medication recommendations were sent to my email and were exactly as we had discussed. I was able to select the ones that I wanted and have them delivered within a couple of days. I would recommend this service to any pet parent.
Response from Dutch VetOct 15, 2025
We're so glad the video call was easy to navigate and that the doctor was prompt, polite, and explained everything in great detail. We're happy your dog was comfortable and calm at home. We appreciate your recommendation of our service to other pet parents!
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