Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Vet was awesome, in theory great service. But waiting 2 weeks for necessary medication, not great.
After my original review, it ended up being a miscalculation by usps delivery, my medication arrived within 3 days of being shipped when it originally said it would be 2 weeks! So an overall great experience. Thanks!
Response from Dutch VetJan 16, 2026
Thank you for your feedback and for the kind words about our veterinarian, we’re glad to hear they made a positive impression. We’re sorry for the delay you experienced in receiving medication. While we strive to process prescriptions as quickly as possible and offer multiple fulfillment options, occasional delays can occur depending on demand and shipping timelines. We appreciate your patience and are always working to improve turnaround times so pets get what they need sooner.
AT
Alicia T.
My 1st Experience with Dutch -UPDATE: HORRIBLE EXPERIENCE
I am a member of Petfolk, and after receiving no response today from the clinic, I decided to try Dutch.
This was my first time reaching out to Dutch, I signed up and had my first video call with a Veterinarian within the hour.
The doctor put my kitten on a treatment plan, and hopefully she improves.
Very satisfied and will continue to use Dutch.
UPDATE:
I have tried all day to get a hold of someone regarding the delivery of my pets medication and no one has answered me, by email or text or chat. There’s no working phone number to speak to someone.
This is horrible service!
I am canceling this membership and want my money back!!
Response from Dutch VetJan 16, 2026
Thank you for sharing your experience and for your initial kind words about our veterinarian, we’re glad we were able to get your kitten seen quickly and start a treatment plan.
We’d like to clarify a few points regarding your updated concerns. Your medication order was placed on 1/13/26 and delivered on 1/15/26, which is within our stated 1–3 business day timeframe for rush shipping. Tracking information was sent once the order was processed.
We do see that you reached out through multiple channels in a short period of time. Please note that our support team responds to inquiries in the order they are received, and sending multiple messages can move the request to the bottom of the queue. When our team responded, we replied via the most recent channel used and provided the tracking details there.
We offer phone, email, SMS, and chat support, all of which are actively monitored by our team. Responses are handled in the order inquiries are received, and while we strive to reply as quickly as possible, response times may vary during high-volume periods. We understand how stressful it can be when waiting on medication and appreciate your patience.
We’re always reviewing feedback to improve communication and the overall experience, and we thank you for bringing this to our attention.
LA
Lainie
New to Dutch & very happy & impressed!
I’m new to Dutch & I’m impressed with the added support & guidance received with my dog’s healthcare. It’s a relief to know I have the additional vet care available to me for my dogs! They are my furry family members & their healthcare is important to my family!
Response from Dutch VetJan 14, 2026
We're so glad to hear that you're impressed with the support and guidance for your dog's healthcare. It's great knowing we can provide additional care for your furry family members. Their health is important to us, too!
AW
Ash W.
Vet visit was wonderful, everything afterwards is a nightmare
Vet visit was wonderful. Everything else is awful. Paid for expedited shipping only to be waiting over 24 hours for part of my order to process. No one is available via their chat. Nor, is anyone available via their phone number. Now I’ll be out additional money after forking out nearly $300 on a membership and prescriptions because my dog needs assistance and am having to book another vet appointment in person. I thought this was a solution to my travel schedule however I’ve been inconvenienced and scammed out of money. Thanks a lot for the follow up.
Response from Dutch VetJan 16, 2026
Thank you for sharing your experience. We’re glad to hear the veterinary visit itself went well, and we’re truly sorry for the frustration you experienced afterward.
We’d like to clarify the order timeline. Your medication order was placed on 1/12/26 and delivered on 1/14/26, which falls within our stated 1–3 business day timeframe for expedited shipping. Due to the difficulties you had reaching our support team, we also refunded the rush shipping fee as a courtesy.
We did see that you reached out through multiple support channels. Please note that all tickets are answered in the order they are received, and sending multiple inquiries can move a request to the bottom of the queue. While this process helps keep things fair, we understand how stressful delays can feel when your pet needs care.
We’re sorry that this experience caused inconvenience and impacted your confidence in our service. Your feedback has been shared internally, and we appreciate you taking the time to let us know where we can improve.
CB
charles B.
Vet was charming and pleasant
The vet was on time on the zoom call , saw my dog and the concerns I have about his itching and biting and prescribed medication accordingly . He has encouraged communication and updates regarding my dogs condition .
One concern was I tried to cancel one of the orders I had placed before the pharmacy had shipped all the prescriptions and was denied cancelling even though the order had not left the pharmacy
Response from Dutch VetJan 14, 2026
Thank you for taking the time to share your experience. We’re glad to hear that the veterinarian was on time for your Zoom appointment, thoroughly addressed your dog’s itching and biting concerns, and provided appropriate medication. We also appreciate you noting that the vet encouraged ongoing communication and updates regarding your dog’s condition, that continuity of care is very important to us.
We do apologize for the frustration you experienced regarding the pharmacy order. Due to the nature of prescription medications and pharmacy policies, once an order is placed it is sent for fulfillment very quickly, which means we’re unable to stop or cancel it even if it has not yet shipped. We understand how disappointing that can be and regret any inconvenience this caused.
We truly appreciate your feedback, as it helps us continue improving both our care and communication. Please don’t hesitate to reach out to our support team if you have any further questions or need assistance, we’re always here to help you and your pet.
OT
Otis the B.
Smart, patient, highly recommend
Very smart, a veterinarian that clearly cares for her patients. She saw me on short notice over Zoom, answered all my questions, and provided several solutions, including over-the-counter and prescription medicines and remedies. I would make her my primary veterinarian without another thought.
Response from Dutch VetJan 14, 2026
We're happy to hear that you had such a positive experience and that the veterinarian was able to provide multiple solutions. We appreciate your kind words and positive feedback!
GR
Greenefam
I am so happy that we found Dutch for…
I am so happy that we found Dutch for our Great Pyrenees, Everest. He is such a chill, happy dog but gets so stressed at vet visits. Our vet Dr Kincade was wonderful! She was attentive to Everest and knew exactly the type of topical skin infection he had and knew exactly how to treat it. She understood his breed and nature and I am so thrilled with Dutch! 1million stars positive review!
Response from Dutch VetJan 14, 2026
We're so happy to hear that Everest had a positive experience! It's wonderful that our approach and treatment were effective and suited his breed and nature. Thank you for sharing your positive feedback!
JA
Justine A.
Great experience
Great experience.
The process to see the vet virtually was simple. The vet was very helpful and friendly. This was super beneficial for my dog who was having itchy ears but who gets stressed out going to visit the vet in-person.
Response from Dutch VetJan 12, 2026
We're happy to hear that the virtual vet visit was simple and beneficial for your dog's itchy ears, especially since in-person visits can be stressful. Thank you for your positive feedback!
