Corey A.
Honestly HORRIBLE experience
Honestly HORRIBLE experience. My first appt was cancelled by the vet. I tried for two days to get into my account (did everything from incognito to diff browsers, diff computers, diff phones). I called in to find out what was going on and was told an IT ticket was started and they would follow up. They rescheduled the appt for two days out. I never heard back about my account access. The appointment went fine, meds were sent to their pharmacy. I had to call in the following day because I still couldn't access my account. They won't let you order meds over the phone and said they would send them into my pharmacy. Well....they didn't call me to tell me that they couldn't be called in to the pharmacy I asked them to use...they instead sent a message I couldn't see because I couldn't access my account. I called AGAIN only to be told they will transfer it to Costco. So they transfer it, Costco doesn't have enough info to fill it, so they call me to confirm. Fine, NBD....THEN!!!! THEN!!!! My husband is at the pharmacy to pick up meds. Pharmacist asks him to call Dutch to get their address. THEY CANT GIVE THE ADDRESS OVER THE PHONE....they have to email it. So I get the address to my husband and once again, something ELSE goes wrong. They can't verify the vets freaking license number....so I have to call them back AGAIN...we will see if I'm even able to get these meds tonight. My dog has arthritis and has been in pain for a week while I've been trying to sort this out with Dutch. F**king INSANE. This is a total scam and the service is TERRIBLE!
Response from Dutch VetMar 9, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustrating start to your visit and the difficulty you experienced accessing your account. We understand how stressful this must have been, especially while trying to get medication for a pet in pain. Our team did submit an IT ticket to investigate the account access issue, and we can confirm that the problem was identified and resolved. We’re sorry that this technical issue created additional challenges when trying to view messages and manage your prescription. We also reviewed your case and can confirm that the prescription transfer was successfully completed. We appreciate your patience while our team worked through the pharmacy coordination. Additionally, we have shared your feedback with the appropriate teams regarding the interactions you described so we can continue improving the experience for our members. Your feedback is very important to us, and we regret that your first experience did not reflect the level of service we aim to provide. Thank you again for bringing this to our attention.