Boyd M.
Misleading and deceptive business practices
I want to focus on the fact that Dutch is using very deceptive business practices. First they only give you two options to purchase the medication. Buy all of the refill capacity at once instead of simply one fill or sign up for a monthly auto ship. There is no option for a one time purchase. That is something new they have added and is very deceptive and misleading and just wrong. In addition they give you the option for free shipping and advise you that it will take upwards of three weeks for you to receive your medication. Then they give you two options for faster delivery. A $15 added delivery charge will get you your order within 10 days and an added $30 delivery charge will get you your pets meds within 5 days. I selected the free shipping option and low and behold the item still shipped next day and I received the order in less than 5 days. SO, they most likely know you will get your order within 5 days but will attempt to bilk you for another $15-$30 taking advantage of pet owners in crisis. Shame on you dutch.
Response from Dutch VetMar 16, 2026
We appreciate you bringing these concerns to our attention. We're sorry that you feel our business practices are deceptive and that the shipping options were not clear. Members have the ability to manage all product subscriptions in their account. You can cancel future refills at anytime. If you checked out with auto ship, you can always cancel after your first order. When it comes to shipping options, we currently have three options at checkout. FREE standard ground, $15 priority and $25 rush shipping. We ensure the free shipping option is available for all customers that do not wish to pay for shipping. We'll review your feedback regarding medication purchasing and shipping costs to improve our service. We are sorry to hear that you had such a negative first experience.



