Dutch VetReviews of dutch.com

I had decent experiences with Dutch in the past for flea and tick prevention and one of my cat’s urinary issues, but this experience completely changed my opinion. On June 30, I had a video visit for my 10-year-old cat, whose cheek had become severely swollen. The veterinarian diagnosed a dental abscess and recommended starting antibiotics immediately before following up with an in-person vet for the tooth itself. She suggested transferring the prescription to a local pharmacy for the fastest treatment. My local Walmart had the medication in stock, but in a different concentration that only required the prescription to be adjusted. Instead of a quick fix, I spent over 24 hours messaging the provider and contacting customer service with little to no progress. I kept being told they had to wait for the doctor, while my cat was left waiting for treatment. The only other option was paying for expedited shipping, but I had previously paid extra for 2–3 business day shipping through Dutch and it took over a week to arrive, so I didn’t trust that option either. After more than a day of getting nowhere, I finally had to order the medication through their pharmacy anyway because I had no other choice. I understand telehealth has limitations, but if you’re treating urgent conditions, there needs to be a better system for handling prescription transfers and simple medication adjustments. Waiting more than 24 hours for an antibiotic while your pet has an active infection is unacceptable. Dutch may be fine for routine medications, but I would not rely on them for anything time-sensitive. Unfortunately, this experience explains why so many of their reviews mention communication and prescription delays.

I should have done this years ago. I had no idea the service could be so easy and then I would get help for my dog’s ear problem in one 10 minute call. I saved hundreds of dollars just in one call.

The vets are wonderful. I have had to use them twice so far and both vets were great. They take time to listen to concerns.

Dutch is a wonderful fully virtual vet service. Always there when you need them. Highly recommend

Very personable and caring for the welfare of our two dogs.

Very friendly and professional. Explained diagnosis well and was very informative. I would recommend Dutch Vet @Dutch.com.......

I love the fact they are not charging us to death like a walk in vet. It was perfect plus you get up to 5 animals for the price you paid for a year. Wich turns out to be 8 dollars a day unlimited video calls. Love it

Here's what's good: Convenience, mail prescriptions, online communication for appointments, treatment plan, scheduling. Also, the folks I've talked to at Dutch are friendly and try. Where it goes horribly wrong: Fulfillment delays without explanation for a prescription; lack of urgency regarding getting the prescription to you. If you need something even within a 14 day window, be prepared to be told there is a glitch and your prescription is unfufilled. You will spend countless hours going back and forth with very nice people who work at Dutch who don't seem to be getting much information themselves. I am looking at alternatives. They want you to buy all the prescriptions through Dutch (I get it) but when they mess up, they make it very hard to take the prescription elsewhere.