Dumpsters.comReviews of dumpsters.com

Yikes! Dumpsters.com is a hot mess. This company has major issues. I scheduled my dumpster online and everything went through... Received a confirmation. Great, right? Wrong. The next day I received a text from their rep saying they needed to "verify something" before confirming the order. I called back and the person who answered the phone looked up my order and said it "didn't go through". I questioned how that could be as I received a confirmation. He insisted it did not go through and proceeded to ask a ton of questions they already had the answers to. Fast forward, I received multiple email confirmations, to an email address not associated with this order, with multiple charges to my credit card. In addition, one of the charges was for more money than any of the invoices. While this was THEIR mistake, they made me jump through hoops to get the refund on the bogus dumpster they booked AND on the overcharge that didn't match either invoice. Delivery of the dumpster was okay, but there was garbage already in the dumpster upon arrival. Fast forward to scheduling pick-up... They confirmed pick up for Tuesday (May 21st)- latest by Friday, May 23rd. I called at 7a Friday the 24th to make sure the pick up was not lost in the system. They gave me the run around all day and never picked it up. In fact at 12:30p I received an email survey asking how everything went. I had to call them to let them know the service was not complete and their dumpster was still sitting in my driveway! Get it together, people... At 3p (as per their rep's recommendation) I called back since the dumpster had still not been picked up. Seems like they delay pickup to use your site as their storage area until they book the next job. Completely unethical and I will charge them per day for using my driveway plus the cancellation fees associated with a service I have booked for Sunday (that will need to access the driveway.) Stick with a local company it will save you time.

I called and spoke with Susan in regards to some pricing on dumpsters for a local job that I had. I did not have the exact address of the job as I was not in my office at the time of the phone call although I didn’t know the ZIP Code. She proceeded to be very rude, nasty, and unprofessional, and offered no help at all. I will not try to do any more business with this company in the future due to the way I was spoke to from her.

I signed up for a three-year service contract for a dumpster at the strip mall where I have my business. The original contract charged me a reasonable rate for the first year and a half, and then they claimed 'sky-rocketing landfill costs' forced them to raise their rate by 30%!!! I find this not only unethical but ridiculously unfair to contracted agreements. Charge your NEW clients the new rate, not clients with a SIGNED AGREEMENT. What greedy SOBs you are. Lesson learned...never again.

Rented dumpster from them dropped off prior to agreed time. Drop off run place. Month later get a bill for $53 for over charge. No before weight ticket or weight at scale ticket copy. Just a bill. All it is is a scam to get a few extra buck. Never heard of a 30 yard dumpster only hold 3 tons of waste. Ripoff

I rented a dumpster from this company that was delivered on 1/10/2024. During drop off at my home, the truck hit and damaged my property. They hit the stationary bricks that make up the garden bed along my driveway. This garden bed is shared with my neighbor and the result of this accident also loosened bricks on his property line. I opened a complaint with their claims department but they denied the claim. The in house claims person stated that property damage is acceptable because there is "inherent risk." I completely disagree. My home contractor had rented from this company previously for my property. Each time the driver was able to successfully drop off and pick up the dumpster without causing any damage. This time, the driver was not careful and caused damage that will cost MUCH MORE to repair than what it cost to rent the dumpster. They can call it what they want, but it's clear the driver was not careful and caused property damage. They want to call it "inherent risk" so they can say they aren't responsible. Working with their claims person has been a nightmare. They provided a video from the truck to help show proof no wrong doing happened, but the video didn't capture the rear of the truck. It only showed a video of the driver's face and the FRONT of the truck; but this isn't useful because it happened from the rear of the truck. If you are considering using this company, I highly recommend you reconsider. During my conversation with their in house claims person, he made it absolutely clear that a level of property damage caused by the delivery truck is expected and acceptable. Again, because he labels it as "inherent risk". If you're still not convinced and want to rent from this company, be sure to take video of the drop off and pick up in case you need to sue them. They won't take responsibility for property damage caused by their services.

I’d not hire the company. They charged me $150 for an extra trip because their driver did not want to get out of the car to let us know that he’s at our property, so we can move the car out of the way. I have been charged additional $150, without my knowledge, for an excessive weight on my dumpster. The company is a scam charging extra fees on your card without your knowledge. No explanation, just charges all the sudden appearing on your card. Stay away!

If I could give zero stars I would. Avoid this company at ALL costs. They must work on some sort of commission. We called to speak to our sales person,"Gary" and the person on the phone pretended to be "Gary" to get our order. It was unbelievable. We went back and forth about the size dumpster and once we ordered the correct one ( the larger of the two), and paid more for it, they STILL delivered the smaller one. I wasted so much of my time going back and forth with this company it made my head spin. That is the reason I am writing the review. They have a shady business practice going on!

Very unhappy with Dumpster.com. I contacted them and received a confirmation that a roll of dumpster would be delivered Wednesday (today at time of writing), but that the earliest they could reschedule would be for Friday (two days late). Thankfully, I contacted them after 3:30 PM as the dumpster did not arrive. After checking, they confirmed the dumpster was "delayed" and would not be delivered until who knows when. I had a contractor at my house who started ripping my deck out, so a delay was not acceptable. They could not offer any explanation why this was delayed, why I was not contacted regarding the delay, but agreed to escalate to the "team lead". Fortunately, a local company helped me out and I promptly cancelled my order with dumpster.com. The local company was actually less expensive as well.