Elaine B.
Over all positive but pick up has been rough
Ordering, payment and communication was stellar. Delivery was great, they navigated these narrow streets up here and managed to place the dumpster perfectly. Delivery guy was great. Communication was practically immediate each time I emailed- very appreciated from a customers point of view. My ONLY reason for 4 stars, not 5 was because I alerted them on a Tuesday morning that we were ready for pick up and I was told it would be 1-4 days for pick up- fair enough, not great but but hey, I’m not their only customer. I let them know on Thursday that I was concerned because someone has been adding to the dumpster and I was afraid that now that information had gotten out that there was a dumpster that people would start adding to it, which they did.  I then notified them the next day that someone has been adding to it and had opened up the gates and started pulling stuff out, rummaging through and there was broken glass and all kinds of stuff on the driveway. My mother is 94 years old and is incapable of doing it. So my brother drove down from Sacramento to clean it up and here it is Sunday and it is still sitting here with yet more stuff added to it. To work with all in all great company to work with. It’s just pick up leave something to be desired. My guess is I somehow slipped through the cracks , because overall my experience was very positive, except this one part 
Response from Dumpster Rental Enterprises LLCMay 20, 2025
Hi Elaine, Thank you so much for the kind words about our team, our communication, and the delivery process—we really appreciate you taking the time to share such a detailed review. I want to sincerely apologize for the pickup delay and the frustration it caused. This one’s entirely on us. We should have done more to ensure that your pickup was done in a timely manner. The added waste, the broken glass, and the extra burden on your family are things we never want a customer to deal with. We’re truly sorry for the inconvenience, especially given the situation with your mother. We’ll be covering any weight overages that occurred because of the delay. We’ve also shared your feedback with our operations team to make sure this doesn’t happen again. Thanks again for giving us the chance to make this right. We’re grateful for your business, and if there’s anything else we can do, just let us know. Warmly, Cinthya Customer Service Manager