Dumpster Rental Enterprises LLCReviews of dumpsterenterprises.com

Response from Dumpster Rental Enterprises LLCJun 11, 2025

Hi Damaris, I’m sorry to hear you had a frustrating experience — that’s never the kind of service we aim to provide. I did take a look into your order details. Your request came in after 5pm with a next-day delivery request. Dispatch had already finalized the schedule for the following morning, and we let you know around noon that we weren’t able to make the swap that same day. We did offer the next available slot, but you chose to cancel the swap, which we completely understood — and we refunded you in full. We try to accommodate every request, but because we operate on a first-come, first-served basis, same-day swaps aren’t always possible with late-day submissions. If there’s anything else you’d like us to clarify, feel free to reach out. Cinthya Salas Ortiz Customer Service Manager Dumpster Rental Enterprises

Response from Dumpster Rental Enterprises LLCMay 20, 2025

Hi there, Thanks for taking the time to share your feedback. We’re sorry to hear there was confusion around the pickup. Because we partner with independent haulers for deliveries, the phone number on the dumpster itself doesn’t go to our team—so any pickup requests made there unfortunately wouldn’t reach us. That said, we make it a point to stay accessible. We sent several emails during the rental with our contact info and are always available via phone, email, and text. This is actually the first we’re hearing of any pickup issues. In fact, after speaking with your team, we understood the plan was to do a final removal rather than a swap—and that final removal was completed promptly once requested. We also checked your account and found no reports of weight overages or extra charges—just the original rental fee. We understand how frustrating it can be when communication doesn’t land the way it should, and we’ll keep working to make the process as easy as possible. If there’s anything unresolved, feel free to reach out—we’re here to help. Cinthya Customer Service Manager Dumpster Rental Enterprises

Response from Dumpster Rental Enterprises LLCMay 15, 2025

Hi Lenning, Thank you for your feedback, and we’re truly sorry to hear you felt the pricing was too high. I noticed you recently placed two 40-yard dumpster orders with us, and this is the first time we’re hearing of any concerns. We genuinely value your business and would’ve welcomed the opportunity to address this sooner. We always strive to be transparent and competitive with our rates, which include delivery, pickup, rental period, and a set weight limit—all clearly outlined at the time of booking. If you’re open to it, we’d love to speak directly and make this right. Please reach out to our team at [email protected] or give us a call—we’re here to help. Cinthya Customer Service Manager

Response from Dumpster Rental Enterprises LLCApr 4, 2025

Hello Genesis, I can't begin to express how disappointed I am to hear about your experience. This is absolutely not the standard we set at Dumpster Enterprises, and I take full responsibility for what happened. Clear communication and timely service are two of our core values, and our team not providing you with the delivery you needed and accurate updates is unacceptable. Full stop. We had a series of unexpected setbacks — our original driver had a death in the family, and the backup driver fell ill. While we tried to coordinate with a third party to get a 20-yard dumpster delivered in the meantime, we understand that wasn’t what you ordered or paid for. None of that excuses the poor communication or the delay in getting you a clear answer. That’s on us. I want you to know we’re actively changing our internal processes to make sure something like this never happens again. If you’re open to it, I’d really like the chance to make this right. Please feel free to reach out to us at [email protected], and we’ll make sure your message gets to me directly. Thank you for holding us accountable — it helps us build a better, more reliable company. – Ian Hecht Owner, Dumpster Enterprises

Response from Dumpster Rental Enterprises LLCMar 17, 2025

Hi Alyssa, We’re sorry to hear about your experience and truly understand how frustrating delays can be. Our team works hard to ensure on-time deliveries, and we appreciate your patience. I see that your dumpster was successfully delivered on Friday, and we regret any miscommunication leading up to that. If there’s anything else we can do to make things right, please reach out to our team—we’d love the opportunity to help.

Response from Dumpster Rental Enterprises LLCNov 13, 2024

Hi David, we’re sorry to hear about your experience. We aim to make our rental process clear, and I apologize if there was any misunderstanding. Our records show that our policy on requesting a pickup is outlined in our contract and communicated through our emails, including a reminder the day before your rental ends. Our goal is always to avoid unnecessary charges for our customers, so please feel free to reach out to us at [email protected] so we can look into this further and see how we can assist. Thank you for sharing your feedback.

Response from Dumpster Rental Enterprises LLCNov 8, 2024

Dear Mercedes, Thank you for taking the time to share your experience. We truly apologize for the frustration and inconvenience caused by the delayed billing of the overage fee. We understand how disruptive it can be to receive unexpected charges months after a completed job, and we agree that this was far from ideal. The delay in billing occurred due to an oversight by our waste management partner, and while this was outside our immediate control, we take full responsibility for ensuring that every aspect of our service meets our customers’ expectations. Your feedback highlighted areas where we can improve both our communication and our billing practices, and we have taken steps to address these internally to avoid any similar issues in the future. We’re glad that our team was able to resolve this matter to your satisfaction by fully waiving the additional charges. Our aim is always to be responsive, transparent, and fair, and we appreciate your patience while we worked through this matter. Your feedback about your initial interaction with our team is also invaluable, and we are using it to further enhance our training and customer service standards. Thank you again for bringing this to our attention, and for allowing us the opportunity to resolve it. If there is anything more we can do, please feel free to reach out directly. We appreciate your understanding and hope to serve you better in the future. Warm regards, Cinthya Anydersi Salas Ortiz Customer Service Manager Dumpster Rental Enterprises LLC

Response from Dumpster Rental Enterprises LLCApr 10, 2024

Dear Michael, We are truly sorry to hear about your recent experience with our company. It is clear from your feedback that we fell short of the high standards we set for ourselves in terms of service and customer satisfaction. Please accept our sincerest apologies for the inconvenience caused by the delay in removing the dumpster from your driveway, especially as it impacted your work and daily life. Your situation deserved better handling, and we regret that our customer service did not meet your expectations when you reached out for assistance. We take full responsibility for the oversight and understand the frustration of facing an overage charge after such an experience. We aim to be transparent in our dealings and are concerned to hear that this situation added to your dissatisfaction. We are committed to learning from this incident to improve our processes and prevent similar issues from occurring in the future. As part of our commitment to our customers, we would like to investigate this matter further and work with you to make things right. Please contact us directly at your earliest convenience, so we can discuss a satisfactory resolution and address any outstanding concerns you may have. Your feedback is invaluable to us, and we are keen to restore your confidence in our services. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Ian