DukamanagementReviews of dukamanagement.com

I would like to express my sincere appreciation for the exceptional work done by Ms. Rezi Gurakuqi does. As a resident, I am consistently impressed by her professionalism, empathy, and dedication. Whenever an issue arises, Rezi is incredibly responsive and always goes above and beyond to find a solution. Her work ethic is truly remarkable; on several occasions, I have personally seen her staying at work till very late to ensure that residents are well taken care of. Her hard work, kind demeanor, and commitment to excellence significantly improve the quality of life in our community. Employees as dedicated as Rezi are rare, and I hope Duka senior management will recognize for her incredible service.

If I could give 0 stars, I would. My vehicle was vandalized and the subject of an attempted theft while parked in my assigned underground parking space—directly beneath a security camera in a garage advertised as being under 24-hour video surveillance. The most shocking part? Property management later informed me the incident had occurred eight days earlier, yet no one thought to notify me. My damaged vehicle sat in the garage for over a week while management said nothing. When the Toronto Police Service requested the surveillance footage for their investigation, property management became nearly impossible to reach. My calls and emails were ignored. I was eventually told that the surveillance footage had already been sent to the investigating officer. However, two days later, I contacted the officer myself and was informed that he had not received the footage or even a response from property management. Once again, I had to follow up, and only after continued pressure was I told the footage would finally be sent. Being given conflicting information while trying to assist a police investigation was both frustrating and unacceptable. I understand there may be legal reasons why the footage couldn't be released directly to me. That isn't my issue. My issue is the complete lack of urgency, accountability, communication, and transparency throughout this entire process. What is the purpose of advertising 24-hour video surveillance if residents aren't notified when their vehicles are vandalized? Why did my vehicle sit there for eight days without anyone contacting me? Why did it take repeated follow-ups from both the investigating officer and me just to obtain a response? This experience has completely destroyed my confidence in this property's management. Residents deserve honest communication, timely responses, and cooperation when a serious crime occurs on the property. Unfortunately, my experience was the exact opposite.

So often people only post reviews to complain. I want to take a moment to say something good, because I am genuinely impressed I am with Duka Property Management at our condominium complex. Our manager, Ghaith T., is the hardest working manager we've had in years. He does not hesitate to help residents or talk to those who step out of line. He truly seems to care about our property. Ghaith is the best manager that we've had in the decade that I have lived here. We are lucky to have Duka and Ghaith managing our property.

Management office has been responsive to my request on a contractor issue. I see improvement in their work over the years.

The building management Alex Tsarvenkov has been extremely disappointing. There is a persistent garbage odor throughout the building, which clearly indicates a lack of proper maintenance and sanitation. The parking garage floor is in poor condition and has not been repaired despite ongoing issues. There seems to be little to no effort made toward maintaining or improving the property. Overall, the management shows a lack of responsibility and care for the building. The performance has been very weak, and no meaningful actions have been taken to address residents’ concerns.

I had a really great experience with Duke Management. Anthony was incredibly helpful, understanding, and took the time to really listen to our situation. He was patient, professional, and genuinely worked with us to find a solution. It’s not often you come across someone who is both compassionate and willing to go the extra mile to help resolve an issue. Anthony made a stressful situation much easier, and we truly appreciated his support and clear communication throughout the process. Thank you again to Anthony and the team at Duke Management for the excellent service!

Horrible management company. I like in the Butterfly at Vancouver. It's been almost one year and all the fob system in this building is still a mess--workers and janitors have access to your private garages, lockers, etc. Meanwhile duka is charging for everything they could: $200 to use elevators to move in $200 to use party room

This organization is contemptible and unlikely to change for the better. The property managers are dishonest. They have brought in non-English speaking workers to perform repair work, manipulated elections, misused funds, and there are possible fraudulent activities occurring. Everyone should take a look at the Reddit reviews concerning this condo. The reviews that are positive have been published by the staff of Duka Property Management.