Duck's ServicesReviews of ducks-services.com

Response from Duck's ServicesApr 26, 2026

Hey, I understand the frustration here, but I want to clear a few things up. Firmware delivery is listed as up to 24 hours in the product description, which you agreed to at checkout. In your case, it was delivered in around 8 hours, which is well within that window. Regarding the PC not booting into Windows, firmware itself doesn’t “brick” a system like that. That’s almost always related to BIOS settings, driver conflicts, or setup issues. We’re more than willing to help troubleshoot that, but we do need a bit of time to respond to tickets, especially during higher volume periods. As for the 15-hour response time, that’s not ideal, but it’s also not being ignored, support isn’t instant and tickets are handled in order. Same goes for the coupon issue, if something didn’t work, we’ll get it fixed, but it still needs to go through the queue. We’re glad you were able to get help in the meantime, but saying there’s “no support” isn’t accurate. If you still need help, reply to your ticket and we’ll take care of it.