Brandon
Unprofessional Conduct and Declining Standards
(Edit) No sir, you did message me asking me to remove or edit the review that I didn’t even create. You don’t take bad language towards customers serious, you yourself called me a retard after your staff banned me. I have a screen shot from the ticket that the ticket app saved. I had been having issues non stop and that last ticket was not to get help for the firmware, I had already closed that ticket for that prior because nobody would help. The developer was tagged and never spoke a word for over two days. I have the right to refuse services when that service is poor and breaks T.O.S. I am now receiving messages from the owner, Mr. Duck, asking me to remove a review that I did not write. The review in question is the one posted directly below mine. I only found it after searching for Duck’s Services reviews myself. Being contacted and pressured over a review I did not author is inappropriate and unprofessional. During my service ticket interactions, I was called “autistic” and a “peanut brain.” That kind of language is completely unacceptable, especially from someone representing a business. It reflects a lack of professionalism and an inability to handle criticism appropriately. To be clear, I never personally experienced Duck’s Services during what others describe as its better days. I only know it once had a strong reputation. Based on my experience, that reputation does not align with how things are currently handled. I am not making direct accusations regarding speculation about Trojans or firmware concerns. I can’t confirm or deny those claims. However, in this industry, concerns like that are not unheard of. I won’t make blind accusations, but I also won’t dismiss legitimate questions outright. What I can speak on is my own experience. The professionalism, transparency, and integrity I expected were not present. What may have once felt genuine now feels purely transactional. The focus appears to have shifted away from service and toward revenue. Everything written here reflects my honest experience. I’ve intentionally left out much of the negativity for the sake of time. If anything, this is a measured account — not an exaggerated one. I took a look at my Ticket from their discord just now and noticed the owner himself Mr.Duck called me a retard. In that one ticket I was called Autistic, sped, and a retard…off the top of my head I bet there is actually more. I have photo proof so no denying. Ticket tool, save to phone for the win.
Response from Duck's ServicesMar 5, 2026
Hi Brandon, I want to address this review to clarify what actually occurred. Your original support ticket was opened to ask about the version and button functions of the HDMI fuser, which our team answered by providing the device version and documentation. Later in the same ticket you raised a separate issue related to firmware flashing on your DMA card, where the flash process completed but your system would not boot while the card was enabled. Our team requested additional information so the issue could be troubleshooted further. However, during the conversation you stated that you closed your own firmware support ticket and purchased firmware from another provider instead, and later returned asking for credit for the firmware you chose not to troubleshoot with us. As explained in the ticket, we cannot provide refunds in situations where the troubleshooting process was abandoned. Regarding the language mentioned in your review — some comments were made in frustration during the discussion, and that is something we take seriously and will address internally. However, the claim that we contacted you to pressure you over a review you did not write is incorrect. We reached out because we believed you were the author of another review due to the timing and context, and once that possibility was raised we simply asked for clarification. Duck’s Services supports thousands of users and we take both customer support and our reputation seriously. If you are willing, we are still open to revisiting the original firmware issue and helping resolve it properly. - Duck’s Services