Duck's ServicesReviews of ducks-services.com

Response from Duck's ServicesJul 24, 2026

We’re sorry to hear about your bans. However, a ban alone does not confirm that the software was detected, especially when there are many other factors that can lead to enforcement. We have not received evidence of a confirmed detection affecting all users, and other customers continue to use the product without the same result. We also provide clear usage and security instructions that must be followed carefully. We understand your frustration, but we cannot verify what settings, system conditions, or other software may have contributed to the bans.

Response from Duck's ServicesJul 11, 2026

Hi, we're sorry to hear that. We can't seem to find any order, support ticket, email, Discord conversation, or other record that matches the information provided in your review. Could you please provide your order number, the email address used for your purchase, or your Discord username? If you contacted us elsewhere, let us know where so we can look into it. We take support seriously and want to resolve any legitimate issue, but we'll need a bit more information to locate your order and investigate what happened.

Response from Duck's ServicesJul 8, 2026

We’re sorry to hear this, but we’re having trouble locating any unanswered support requests matching what you described. Our tickets are currently receiving timely responses, so it’s possible your messages did not reach the correct support channel or were submitted under different account information. Please send us your order numbers, email address, or Discord username so we can review both purchases and see exactly what happened. If the keys genuinely did not work and you attempted to contact us before they expired, we’ll make sure the situation is properly investigated and resolved. We have no interest in taking anyone’s money without providing the product or support they paid for—we just need enough information to locate your orders and previous contact attempts.

Response from Duck's ServicesJul 1, 2026

Hey, We’re sorry for how this ticket was handled. Regardless of the original issue, the way our team responded in the ticket was not acceptable and does not represent the standard we expect from Duck’s Services. We have reviewed the transcript, spoken with the staff involved, and taken internal action to make sure this does not happen again. You should have received professional troubleshooting instead of disrespectful comments. For the product issue itself, we did ask for the troubleshooting/support code so we could properly diagnose what was happening, but the ticket clearly went off track before that was resolved. If you are open to it, we would still be happy to look into the issue properly and make sure any lost time is handled fairly. Again, we apologize for the support experience here.

Response from Duck's ServicesJun 13, 2026

We're sorry to hear about your experience. Could you please reach out to our support team with your order number and any information regarding the ban? We take reports like this seriously and would like to investigate what happened. Detection status can change over time, and when issues are confirmed we update product statuses accordingly. However, a ban alone does not necessarily confirm a detection, which is why we need additional details to properly review the case. Please contact us directly and we'll be happy to look into this for you.

Response from Duck's ServicesJun 12, 2026

Hello, We're sorry to hear about your experience. While we aim to provide 24/7 support, response times can vary depending on ticket volume and staff availability. We understand that waiting several hours can be frustrating, especially when you're unable to use your product. We're continuously working to improve response times and appreciate your patience. If you're still experiencing any issues, please reopen your ticket and we'll be happy to help. – Duck's Services Support

Response from Duck's ServicesMay 4, 2026

Hi, This review is missing key context. You purchased a Valorant DMA product without having the required Valorant-compatible firmware, and we approved a refund for you because of that. Since the original payment was made via cryptocurrency, the refund was issued as store credit in line with our refund policy. This was completed within the normal processing timeframe. Regarding the interaction with support, our team aims to remain professional at all times. However, the conversation became hostile, and there were repeated insults directed toward staff. While we don’t condone unprofessional responses, context is important here. We’re always willing to help resolve things properly. If you still have questions or need assistance using your credit, feel free to reach out through support.