DubiaRoaches.com is listed under Pet Stores.
DubiaRoaches.com (dubiaroaches.com) has 46 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Kim S.
The enclosure I ordered arrived with tons of shipping damage. Dubia refuses to replace the item and will only send replacement parts that I can prove don’t function. I didn’t pay almost $500 for a scuffed up enclosure and I don’t trust the stability considering how extensive the damage is.
Lisa O.
Usps shipping. I never got my $79 order. They are probably crawling all over the post office. I hope this company goes out of business if they can't learn the shouldn't use the world's most unreliable source of shipping to ship live bugs.
Pam G.
Terrible service and shipping is beyond slow. They lie and say 2-3 day shipping and instead it takes 2-3 weeks. About 15-20% of roaches are dead on arrival. Not willing to make it right for slow or lost shipments.
Mike
Received dead roaches in my order that they sealed in the lid before sending. Talked to customer service and they said sorry and order again in the future. Will never buy again since dealing with their horrible customer service. Trash company.
Darla K.
The owner is beyond unprofessional, I stopped ordering them due to a customer service issue and while giving my feedback on a bearded dragon page the owner decided to comment stating that I was the problem, the interaction I was referring to didn't happen. then he proceeded to take a screen shot and post it to his facebook page stating (bet they didn't expect this response) Blasting me. The whole interaction was extremely unprofessional and beyond unnecessary, I am entitled to feel a specific way about the service I received and to be able to express my opinion about the company and my issues. However the company will use intimidation, sarcasm, and being a joke to them because I don't recommend them. instead of accepting not everyone recommends their site. This company has a F rating for the BBB and its clear as to why. please use caution when purchasing from them and publicly disagreeing with them. Look up reddit reviews he does this alot
Matt T.
This company is the hardest to get a hold of. I ordered 2 120 gallon enclosures and only can setup one due to one of the corner pieces came fractured and cannot install. I was told they would ship out the replacement part to me and would have tracking but here we are with no answer and no tracking. I messaged this company at 11:53 EST and got a response at 3:32 EST and here we are at 7:41 and still nothing.
Brandy T.
The terrariums are very nice but mine came fractured on a corner piece and trying to get ahold of someone is a nightmare. I ordered two 120 gallon terrariums from them for two separate reptiles and was only able to set up one. No one answers the phone and text/chat takes hours just for a response and even if you respond immediately to them it takes another several hours to hear back again. I was told I would get tracking info for my broken piece hours ago and nothing.
