DTI Direct USA | Ride on Cars for Kids and ToddlersReviews of dtidirect.com

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

Dear Customer, We’re very sorry to hear that you’ve encountered these issues with your product. We understand how frustrating it can be when things don’t go as planned. Please rest assured, we’re here to assist you. We have a clear and helpful refund policy as well as warranty service in place. If your product was damaged during shipping or if any parts, such as screws and washers, were missing from the package, we will immediately take action to rectify the situation. All you need to do is follow these steps: If you noticed the issue upon receiving the package, please do not accept it. If you discovered the issue after opening the package, please kindly take pictures of the broken motors and missing parts. If you encountered problems while assembling the product, we will send you the necessary parts to fix it. You can find all the details of our refund policy and warranty here: https://dtidirect.com/policies/refund-policy Once again, we apologize for any inconvenience caused and thank you for your understanding. We’re committed to ensuring your satisfaction with our products and services.

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

Dear Tamara, I’m truly sorry to hear about your recent experience with us. Your satisfaction is our top priority and we deeply regret that we failed to meet your expectations on this occasion. Please understand that our final sale policy is applicable only to ensure that every customer receives brand new, unused parts, and we use this policy to maintain the quality of our products. In case of confusion around the correct part, we are always here to assist you in making the right selection. However, it’s completely unacceptable if you were treated rudely over the phone. We pride ourselves on our customer service and it’s disheartening to learn that we’ve fallen short in this instance. Please accept our sincere apologies for this. If you believe there has been an error in the part sent to you, or if you need any further assistance in choosing the right parts, do not hesitate to contact us via phone or email. We’ll be more than happy to help you resolve this issue. Thank you for bringing this matter to our attention. Best Regards

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

Hi Jared, how was the birthday?

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

I’m really sorry to hear about the difficulties you’ve experienced with your 24v 6 wheeler Freddo tractor trailer 2 seater ride-on. It’s disappointing to hear that the product did not meet your expectations. Regarding the state of the package upon arrival, if you notice the box is damaged, it’s important not to accept it. We understand that such situations can be frustrating, but in that case we are able to send you a new one. Remember that a damaged box can lead to other problems like the ones you experienced with the seatbelt, windshield, and dump cart. So, refusing the damaged package at the onset will help prevent these issues. Concerning the battery, it’s supposed to be a 24V 7AH as per the product specification. If there’s any discrepancy, do inform us and we’ll arrange for a correct battery to be sent to you at no cost. We truly value your business and want to ensure that your experience with us is as satisfying as possible. Please get in touch so we can make things right.

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

We’re truly sorry to hear about your negative experience with our service. We understand the frustration that a wrong replacement part can cause, and we apologize for any inconvenience. While all our spare parts are indeed final sale, we strive to ensure that our customers are fully aware and confident about their purchases. We encourage everyone to reach out to us via call or email if there are any uncertainties before making a purchase. Our team is always ready to assist you with any doubts or questions you may have. We value your feedback and will use this as an opportunity to improve our services. We hope that despite this setback, you will give us another chance to serve you better in the future. Best Regards