DTI Direct USA | Ride on Cars for Kids and ToddlersReviews of dtidirect.com

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

Dear Customer, We’re truly sorry to hear about your unsatisfactory experience with our product and customer service. We always strive to provide the best service possible, and it appears we have not met your expectations in this case. Regarding the wheel for the AMC G Wagon toy car, our policy on spare parts is transparent and detailed in the spare part product description on our website. We try to be as clear as possible to ensure our customers understand what they are purchasing. As for the refund policy, it is also plainly outlined on our website. It’s unfortunate that this was not helpful or enough in your case. We assure you that all our policies are designed to protect both parties during transactions. Your bank involvement might not have resulted in a successful claim because our return and refund policies were upheld. We understand that this might be frustrating, but we have these policies in place for specific reasons. We also noticed your concern about your review being taken down. Furthermore, we assure you, we do not engage in any bad practice. All customer feedback is important to us, whether positive or negative, as it helps us improve our services. We believe in fair and honest reviews, and we fight against “review bombing”, if 1 or 2 of your past reviews are taken down, maybe It's because that behavior is not good for Trustpilot either. If you have encountered any issues, we encourage you to reach out to our customer service for resolution rather than resorting to this approach. Again, we apologize for any inconvenience you may have experienced and hope we can rectify this situation in a way that is satisfactory to you. Best Regards

Response from DTI Direct USA | Ride on Cars for Kids and ToddlersOct 10, 2023

Dear Ricardo I’m truly sorry to hear about the mix-up with your order. We always strive to ensure that our customers receive the exact products they ordered. If there has been a mistake, we’re here to make it right. We do have a return policy which can be found here: https://dtidirect.com/policies/refund-policy . If you received an item different from the one you ordered, we will definitely address the issue and ensure you are refunded. Please contact our customer service directly so we can sort this out as soon as possible. We value your business and your satisfaction is our top priority.