dryeyerescue.comReviews of dryeyerescue.com

Response from dryeyerescue.comJan 12, 2024

Hi Sharron, Thank you for taking the time to share your feedback with us. We apologize for any confusion or inconvience the auto-shipments may have caused. The system is set up to automatically send out emails before the subscriptions automatically process, so I am not sure why you may not have received an email. I pulled up your account and see that you had not yet reached out to us to manage your subscription, and it was still active. I went ahead and canceled your subscription for you as requested to avoid any additional automatic orders to be processed. If you ever have any questions, please reach out to us either by email at [email protected] or by phone at (888) 982-7764. Thank you! - The DryEye Rescue team.

Response from dryeyerescue.comJan 12, 2024

Hi Jennifer, Thank you for taking the time to share your feedback. We do apologize for any inconvience this may have caused you. I was able to pull up your account, and I see that you placed your order on 11/24/23, which was the Friday after Thanksgiving. Our team was off for the Holiday weekend, but they did fulfill your order First thing when they returned to office on Monday. Our Team did make the error of shipping your package with USPS instead of FedEx, but we did refund you right away for that shipping costs as soon as you reached out, and we do sincerely apologize for that. As for the additional time it look for your package to arrive on 12/11/23, once the package is in the hands of the shipping carrier, we do not have any control over that shipping time. The last we spoke I did offer you a one-time exception for a full refund if you wanted to return those items, but it looks like you decided to keep the product. Again we do apologize for any inconvience this has caused you, the shipping delays you experienced are not the norm for us, and we strive to avoid issues similar to yours. We hope we can make it up to you with a future order. Please feel free to reach out at (888) 982-7764 if you have any questions. Thank you! - The DryEye Rescue Team.

Response from dryeyerescue.comJan 12, 2024

Hi there, Thank you for taking the time to leave your feedback! We are sorry to hear that the product is not working out as you had hoped. We would recommend reaching out to your doctor and letting them know! There are many different products that will treat similar symptoms and there definetly could be another product that would work better for you! Please feel free to give us a call at the office if you ever have any questions. You can reach us at (888) 982-7764. Thank you! - The DryEye Rescue Team.