dryeyerescue.comReviews of dryeyerescue.com

Response from dryeyerescue.comNov 7, 2023

Hi Whitney, Thank you for taking the time to leave your feedback and for your purchase with us. I was able to take a look at your order, and it does not seem you ordered any additional products / Night gel. We apologize for any inconvenience this may have caused you. Please give us a call at (888) 982-7764, and we would be happy to help resolve this issue for you. We look forward to speaking with you - The DryEye Rescue Team.

Response from dryeyerescue.comOct 9, 2023

Hi there, Thank you for your purchase and for bringing this to our attention. I pulled up your account and I can confirm that we did issue that credit of $61.15 for you on August 4th, 2023. If you need any assistance accessing that credit, we would be more than happy to help! You can reach us by phone at (888) 982-7764 or you can email us at [email protected] Please let us know if you have any questions or if we can be of any assistance. Thank you!

Response from dryeyerescue.comOct 9, 2023

Hi There, Thank you for your purchase! We’re so grateful that you took the time to share your feedback with us. We will be sure to pass this information along to the Manufacturer of the product. Have a wonderful day! The DryEye Rescue team

Response from dryeyerescue.comOct 17, 2023

Hi Maureen, Thank you for your purchase and for taking a moment to share your experience with Dryeyerescue.com We apologize for any inconvenience this may have caused and understand your frustration. For the future, Our customer service business hours are M-F, 9:00 am-5:00 pm EST. Of course, if you reach out to us via email or leave us a voicemail outside of our regular business hours, we can honor the promotion for you since you did attempt to contact us while that promotion was still valid. Please keep in mind that Our staff does have weekends and most Holidays off, but if you leave an email or voicemail, someone will always get back to you as soon as possible. Additionally, Customers can review our return policy at any time on our website. If you ever need to reference the return policy, you can do so using the following link - https://dryeyerescue.com/policies/refund-policy (You can also find this document at the bottom of any page on our website.) If you have any questions, please do not hesitate to contact us. You can reach us by phone at (888) 982-7764 or by email at [email protected]. As mentioned, if we are unavailable when you attempt to reach out, please leave a message; someone will always call you back as soon as possible. Again, we sincerely apologize for any inconvenience this may have caused, and we would love the opportunity to help you in the future. Please let us know if we can be of any assistance. Thank you! The Dry Eye Rescue Team.

Response from dryeyerescue.comSep 28, 2023

Hi Robert, Thank you for taking the time to share your experience with DryEyeRescue.com. We are disappointed to hear that you are not seeing the results you were hoping for when purchasing this product. We do have many different products available on our website, and there may be another option that may yield better results for you! All of these products can have different impacts on a case-by-case basis, depending on your specific situation and symptoms. With that being said, we would recommend reaching out to your Doctor and letting them know this product is not giving you those results you were hoping for. They very well may be aware of a different product to try that gives you the results you need! Please feel free to reach out to us if you have any questions or if we can be of any assistance. You can reach us by phone at (888) 982-7764 or by email at [email protected]. Thank you! - The Dry Eye Rescue Team.