Hollie F.
I’ve been a customer for sometime and I…
I’ve been a customer for sometime and I like their product it works good. Their prices are high but the quality does make the price tolerable. My problem is with their “policies”. On my last order the web site said free shipping. My order was $86 and change. The rep told me my order had to be $89 for free shipping. Because I’ve spent so much money with them I felt she should have given me the free shipping it would have been good customer service Recently I received an email that read 20% off “site wide” good for the Labor Day weekend. I called to place my order and was told the 20% discount doesn’t apply to this product. Email clearly said SITE WIDE. The rep then told me the 20% is for first time customers. I got the email because I’m already a customer. I think they need to market more honestly and treat repeat customers better. Retaining good customers is critical to any business
Response from dryeyerescue.comSep 8, 2023
Hi Hollie, We are sorry to hear that you have had an inconsistent experience. We offer free shipping on all orders via USPS First Class., orders over $89 qualify for a free upgrade to FedEx 2-Day Air. Please contact us directly at (888) 982-7764 so that we can discuss your experience and find a solution.