Hi There!
Thank you for purchase and for taking the time to share a review of your recent experience. Your Satisfaction is our priority, and our team here at dryeyerescue.com is committed to providing high-quality customer service, so we’re thrilled to hear that our customer service team left a good impression on you. We look forward to welcoming you back to Dryeyerescue.com in the near future.
Have a wonderful day!
- The DryEye Rescue Team.
YE
YellowFalcon
Tracking Shipment Needs Some Work
The products purchased did not disappoint. Since the rating is based on the website experience I docked one star due to challenges with tracking the status of my shipment. The tracking date and location was inaccurate and initially a pop up asks to download an app to track the shipment. Too many steps for the consumer.
Response from dryeyerescue.comOct 9, 2023
Hi There!,
We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.
We will pass this information along to our web team. If this issue is something that is an issue from our website we will have them look into that and fix it as soon as possible!
If you ever have any questions, please do not hesitate to reach out to us! You can reach us by phone at (888) 982-7764 or by email at [email protected].
Have a wonderful day!
The DryEye Rescue team
MM
Mahala M.
It's bulky on the face
It's bulky on the face. Isn't comfortable at all.
Response from dryeyerescue.comOct 9, 2023
Hi there,
Thank you for your purchase! We’re so grateful that you took the time to share your feedback with us.
I am sorry to hear that you were not happy with your Eyeseals 4.0 Hydrating sleep mask. We will be sure to pass this information along to the Manufacturer of the product.
Have a wonderful day!
The DryEye Rescue team
JH
Jill H.
I burp the orange flavor...
I burp the orange flavor.... I can't take more than one or two per day.
Response from dryeyerescue.comOct 9, 2023
Hi There,
Thank you for your purchase! We’re so grateful that you took the time to share your feedback with us. We will be sure to pass this information along to the Manufacturer of the product. Have a wonderful day!
The DryEye Rescue team
DD
D. D.
Dryeyerescue Eyeseals completely shut out the light
Dryeyerescue Eyeseals do a good job of shutting out the light. I do not notice my eyes feeling hydrated after using eyeseals, but they probably help me to keep my eyes closed and more relaxed through the night.
Response from dryeyerescue.comOct 9, 2023
Hi There,
Thank you for your purchase! We’re so grateful that you took the time to share your feedback with us. We will be sure to pass this information along to the Manufacturer of the product.
Have a wonderful day!
The DryEye Rescue team
CO
COfam
Great customer service
Great customer service! Friendly and helpful.
Response from dryeyerescue.comSep 28, 2023
Hi There!
Thank you for purchase and for taking the time to share a review of your recent experience. Your Satisfaction is our priority, and our team here at dryeyerescue.com is committed to providing high-quality customer service, so we’re thrilled to hear that we left a good impression on you. We look forward to welcoming you back to Dryeyerescue.com in the near future.
Have a wonderful day!
- The DryEye Rescue Team.
UC
Unhappy C.
Sale ended on a day no customer service…
Sale ended on a day no customer service was available. Automatically generated response to my return question stated returns were available but DID NOT indicate refunds were for store credit only. Thankfully I chose not to purchase the item in question.
I did contact you by email on the day of the sale and received an automated email reply. I also called the next business day and was told the sale price would not be honored.
Response from dryeyerescue.comOct 17, 2023
Hi Maureen,
Thank you for your purchase and for taking a moment to share your experience with Dryeyerescue.com
We apologize for any inconvenience this may have caused and understand your frustration.
For the future, Our customer service business hours are M-F, 9:00 am-5:00 pm EST. Of course, if you reach out to us via email or leave us a voicemail outside of our regular business hours, we can honor the promotion for you since you did attempt to contact us while that promotion was still valid. Please keep in mind that Our staff does have weekends and most Holidays off, but if you leave an email or voicemail, someone will always get back to you as soon as possible.
Additionally, Customers can review our return policy at any time on our website. If you ever need to reference the return policy, you can do so using the following link - https://dryeyerescue.com/policies/refund-policy
(You can also find this document at the bottom of any page on our website.)
If you have any questions, please do not hesitate to contact us.
You can reach us by phone at (888) 982-7764 or by email at [email protected]. As mentioned, if we are unavailable when you attempt to reach out, please leave a message; someone will always call you back as soon as possible.
Again, we sincerely apologize for any inconvenience this may have caused, and we would love the opportunity to help you in the future.
Please let us know if we can be of any assistance.
Thank you!
The Dry Eye Rescue Team.
AM
Ann M.
Great quality product for an excellent price
Everything arrived in perfect condition.
Response from dryeyerescue.comSep 28, 2023
Hi there!
Thank you for your purchase and for taking a moment to share your experience at Dryeyerescue.com. We’re proud to deliver
great value to our customers, so we’re delighted to hear that you found our products well-priced and that your package was delivered safely and within a reasonable time frame.
We look forward to welcoming you back to Dryeyerescue.com in the near future.
Have a wonderful day!
- The DryEye Rescue Team.
