Drone WorldReviews of drone-world.com

If I had the option to put 0 stars on the review I would! I ordered a phantom 4 pro beginning of December and went to open it on Christmas... it was the regular phantom 4! So in conclusion I paid $1500 for a $1000 dollar drone. I've been contacting them through email and phone since December 26, 2016. They have yet to contact me back. DO NOT ORDER FROM HERE!. Very mad!

I bought a phantom 4 executive kit, and the remote gave ME trouble. sent it back for repair or replacement. well they sent it back to me said it works fine ,but it don't. They finally answered the phone after calling for three weeks. they said to return I AGAINt, and I still don't have the return label they said would be sent the next day... still nothing.... DONT BUY ANYTHING FROM DRONE WORLD.

Ordered DJI Mavic in October, got an email in December saying don't call on your shipment because we are behind from DJI delays. So I didn't call and continued to wait. In January I was a bit nervous about my order since the credit card was charged in October $1,440.00. Checked online reviews which had been good until December and have been all negative since. Tried to call several times and there is no answer, just a message to send inquiries through email. So I sent an email asking if you can't update me or complete the order, finally send a refund. They did refund it the next day. After all this it turns out they had shipped it January 6th and was scheduled to deliver January 10th. They recalled the package. Oh well, so much for customer service. I will eventually reorder this through another company that actually has them in stock and can answer a phone. I just wanted to share my experience. Nothing fraudulent on either site. Just misunderstanding and in my opinion poor customer service.

I ordered a 2,500$ drone over 2 months ago. I have tried to contact them 6 times in the last week alone and not one return call or email. I emailed again to cancel the order but im convinced no one is reading them anyways. Ill give it a few days before i contact paypal to file a complaint.

I hesitated to write this because I know that businesses are slammed, especially tech ones, after Christmas because of the high sales volume and incoming questions and need for technical support. My experience from Dec. 8 until delivery on Dec. 21 was outstanding. I had quick return emails, shipping updates, and received the $2600 product I purchased (Phantom 4 with Executive 2.0 bundle, plus updated firmware, GPS, and one year accident insurance) in time to give it to my husband as a gift. I was EXTREMELY pleased with the quality of the product and my experience so far. Then, after Christmas, it all seemed to fall apart. I have left at least 5 emails, four voicemails (3 in sales and 1 in technical support), and NOTHING!! And, I have even told them I am pleased with the drone and all of the accessories, but I just have two very simple questions about exchanging or upgrading something. I am very disappointed in thinking that they are in the mindset that "now we have your money, so we are not even worried about you anymore." Very poor customer service after purchase made. Makes me wonder how hard it would be to actually get service on the insurance plan that I purchased if I needed it. I ALWAYS research companies before I buy, and I extensively researched Drone-World who had great reviews...up until recently. What has happened??? Someone, PLEASE call me back or email me back with the answer to my simple questions!! I will gladly update this to be more positive if I finally get some resolution. Two simple questions about an exchange / upgrade...that is all I am asking. UPDATE: No sooner had I published this review, I received an email from Brendan at Drone-World apologizing for the delay in responding. He asked for a good number to reach me and would call me today (even though I have left the number on numerous occasions). I am sure that this first review had nothing to do with them reaching out to me...it was almost simultaneous. I will keep the audience posted as to the outcome of this request and possibly change the star rating if necessary. Fingers crossed. UPDATE. Brendan was great to work with. Our new remote and sunshade are out for delivery and it appears that everything is going to be fine. I changed my rating to 4 stars (not 5 because of all the grief I had to go through to finally get a response). Through email and even phone calls, I believe my issue has been satisfactorily resolved.

Drone-World.Com and their staff are AMAZING at marketing. They say all of the right things like "Why Choose Us?" "We're #1 in Customer Service. Fast & Free Shipping. Over 10 years in the industry!" In fact, they spend more time updating their website during the holiday season, than they do returning phone calls and emails of paid customers trying to get a hold of them! Nothing feels better than sending a company over $2000 to get the cold shoulder and see new banners pop up on the website saying "FAST & FREE SHIPPING!" "#1 in customer support!" Here's the long and skinny of how they operate. They overprice a drone kit for you. As a consumer you think you're getting a great deal, a package that will get you on your feet and flying, and you'll have a purchased that bird from an upstanding company who will give you product support when needed, etc. Well, the reality is, is that they really are overpriced, communication is worse than poor, IF you do get a hold of them an ask for re-assurances, the salesman will treat you like you're wasting his time, and that they did nothing wrong. No re-assurances given, no apologies or accountabilities. This company's business model focuses of sales volume. Drone-World.com is quick to run your credit card, and run from post sales questions, support, and shipping duties. Anyone looking to work with this company should do further searching, only to find out that they promise items are in stock with fast shipping -- and you're likely on a 3-4 week waiting list. They do not go out of their way to alert you that you will be waiting. They simply ignore your phone calls and emails until the time is elapsed and send you your partial order. Think before your purchase with these guys! For a company that has supposedly been around for 10 years, they sure seems like a fly by night outfit. I'd be glad to post invoices to prove my purchase. These guys are insane, and don't care about your satisfaction or appreciate your money. Take it somewhere that does! Update 1/10/17: A manager from Drone World finally contacted me. I expressed my concerns about their advertising vs post-sales support and reassuring waiting customers. While they claim to be a small business, I still think DW took a "get it while the gettin's good" approach, knowing that they'd bank off of the holiday season, and made a conscious decision to focus on new sales vs "impatient customers". However, this is just my theory. The person who reached out to me was polite and understanding, and made sure my order got to me safely. I had written a letter to DW stating my frustration and disappointment just after my original review was posted, with a final plea to get my order sent out by the end of the week. DW was kind enough to upgrade the shipping to over night delivery. It was somewhat unfortunate that the package was sent out on a Friday at 6PM after the business week cut off, but it made it in by Monday morning. But I am very happy to be flying, and just within the original order fulfillment deadline. DW may be understaffed and unresponsive, but it does seem like management is making reasonable efforts to make things right, and meet fulfillment promises. It's just too bad that customer service cases have to be escalated to management, and that they pride themselves on the quality of their customer service. This company has a ton of potential, but it's a pity that they've seemingly chosen to focus on more sales than re-affirming their commitment to customer service and post-sales contact, during a time that it meant the most. First impressions are everything. I've raised my rating from a 1 star to 3 since they upgraded my shipping to over night for free, and the order made it on time with nothing missing or broken. However, post-sales communications, inability to modify or add to order during the waiting period due to inability to contact sales or support make you weary about who you just spent thousands of dollars with. Glad I didn't get the pricey extended warranty from them.

Ordered a $3500 dollar package in November and still cant even get a return email. Thank got i used AMEX hopefully they will take care of me. all i wanted was a email saying yes we have your order and were working on it.

DO NOT BOTHER WITH THIS COMPANY. I ordered my $1500 drone in mid October . Its now January 1st. Every month they push back the date. I've sent them 4 emails that have all been ignored. I've called only to get an answering machine . Left messages with no return call. My money was taken out of my account in October and I'm still waiting. I can understand production and shipping delays however the lack of customer service from Drone World has been astounding. Save yourself the trouble. Order Direct and get your accessories from Amazon.