ANNIE R.
First time buyer
First time buyer, wanted to try new skin care so far so good. They sent a wrong item mistakenly and in less than 2 hours everything is processed to be shipped. Refreshing!

DRMTLGY is listed under Salons & Clinics.
DRMTLGY (drmtlgy.com) has 1,293 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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ANNIE R.
First time buyer, wanted to try new skin care so far so good. They sent a wrong item mistakenly and in less than 2 hours everything is processed to be shipped. Refreshing!
Cynthia W.
terrible way smaller than I thought and have to hand crank for music!! Did you send me the wrong one?
Response from DRMTLGYDec 20, 2025
Thank you for bringing this to our attention! We’re sorry for the confusion and disappointment. That doesn’t sound like the experience we want for our customers. Please reach out to us at [email protected] with your order details and photos of the item you received, and our team will be happy to review this and help make it right.
LESLEY W.
My shipment was lost during shipping showed it was packaged but no tracking, I contacted them and got Immediate response and a new shipment is being sent !!! I so appreciate the great customer service, especially this time of year❤️🩹
Barry C.
I was ordering a $50 gift card with a 30% off coupon as a Christmas gift for my oldest daughter, and actually saw it listed on the order page as $35, and went to complete the purchase BUT as I did, I was offered a second gift certificate, also at 30% off. I thought for a moment, decided on a $25 second gift card, which I saw listed on the page as $17.50, but had to go ask my wife in next room. By the time I got back, I actually saw the page change, removing the 2nd offer and completing the first purchase BUT WITHOUT the original 30% discount ( ie I was charged the FULL $50 on the first gift card, and NEVER had the opportunity to get the second card at the discounted price.) Needless to say I was extremely disappointed, and feeling more than a bit ripped off. Not a good introduction to this company.
Response from DRMTLGYDec 20, 2025
Thank you for taking the time to share this—we’re truly sorry for the confusion and frustration this caused, especially when purchasing a gift. That’s definitely not the experience we want for a first interaction with our brand. We’d really like the opportunity to review what happened and make this right. Please reach out to us at [email protected] with your order details, and our customer care team will be happy to assist.
Rosemary C.
My experience was very confusing. I only wanted to order two units of a moisturizer and the way the feed is set up. It automatically signed me up for two other products that I did not want please change it. I’m a 70-year-old Senior trying to order from you in a very simple fashion thank you
A. C.
My only issue was my cart kept switching items from fair tone to medium.
Response from DRMTLGYDec 19, 2025
Thank you for sharing this with us—we’re sorry for the inconvenience with the shade changing in your cart. We know how frustrating that can be. We’ll be sure to share this feedback with our team, and if you’d like help reviewing your order or correcting the shade, please reach out to us at [email protected].
Nina G.
The site was easy to navigate and find what I was looking for easy. I've never used the products I bought but have been wanting to try them. With the sale I thought why not.
Michelle L.
I was unable to comment. It was unavailable or I couldn't find it. It just wasn't visible to me. I think there's gotta be a better way.
Response from DRMTLGYDec 19, 2025
Thank you for letting us know—we’re sorry for the frustration and that the option to comment wasn’t visible. That’s not the experience we want for our customers. We appreciate the feedback. If you’d like help or want to share more details, please reach out to us at [email protected].