DriveSmart WarrantyReviews of drivesmartwarranty.com

I have to say I think all the 5 star reviews are fake. We have had nothing but issues. Nobody will help with claims. They charged us more than they claimed it would be monthly. We tried to cancel since September and they keep trying to get money from us. They refuse to cancel our service. They have witches answering the phones. Every person we have talked to except 1 has been nothing but nasty and mean and refuses to help and keep lying and giving us the run around. We call and ask for a supervisor, 3-4 times now and nobody is ever there and never leave a note when they say they will for someone to call us back. They keep charging for service for 45 days after they get a letter for cancellation(which is stupid and ignorant) so they can keep stealing your money and make you pay them more. Never would recommend them to anyone. Do not buy their service. They are a joke and theifs. We pay line five through drivesmart. Line 5 is sweet and have never done us wrong and said drive smart is just playing games and it shouldn’t take 45 days to cancel and that all they need is the check from drive smart to cancel. I have no good words for drive smart. Awful people who want money and nothing else.

Going on 15 months and still haven't received my money back they told me it takes 6-8 months smh

So apparently they give you a trial time to review the contract after paying your deposit on the phone and tell you you have 30 days from the day of your call and payment to cancel services and get refunded. The crazy thing is you don’t received your contract in the mail until almost 30 days! While providing this false information about getting your deposit refunded or canceling the contract, they don’t tell you they expect you to write a letter of the reason your cancellation, along with your account information, name, car, make model year, etc. and that it must be notarized and mailed to Toms River New Jersey in order to cancel or receive your refund. I have done all this and no one can tell me when I’ll be receiving my refund, the customer service line is a SALES line, where all they try to do is pressure you into getting something you don’t want. This is not customer care because clearly this company doesn’t care! I had to call three times to get help with cancellation, because all the other times I got hung up on because I told them I wanted to cancel. Wow. If a company doesn’t grant cancellations or refunds then they shouldn’t lie saying they do! I would give them Negative 5 stars if I could. Bad business and liars.

Ive been waiting on my refund from them for 14 months august of 2022 and everytime i call no one knows anything and every representative I talk to says it shouldn't take this long definitely wouldn't recommend this company really considering getting a lawyer

This place is a rip-off, they just want your money and do not do your car repairs. they just keep giving you the run-around and the staff has horrible hospitality. I am very disappointed in this service.

Omg these ppl are still scamming ppl They tried to scam me last year. If everyone who get scammed by these ppl call BB and report them to the attorney general to get them shut down!! So sad that so many pp have a bad experience and get their money stolen

If I could give 0 stars I would. I have a transportation business. I explained this to Dallas my sales rep. He explained all the so called wonderful benefits of a having drive smart warranty. Unfortunately I went for his sales pitch. 30 days or so into the warranty I realized Dallas signed me up for a package I didn’t want. I want the package that covered everything not electrical only. I contacted them a customer service rep fixed it. We realize the Vin is incorrect she corrects the VIN number. Now we are in Aug.; I signed up in June I take my vehicle to the shop and the mechanic tells me the rep says I don’t have a commercial vehicle package with them etc I’m looking like what is he talking about. I call customer service and he says oh no I will have management fix this as soon as they get in. Give them a call at 9. I call back a now all of a sudden I had the worst customer service rep. After I explained all the above to her she tells me “that’s on them I didn’t tell you anything. That’s that department. I ask to speak to a supervisor she tells me the supervisor said she spoke to me already. I spoke to a man from customer service earlier not a supervisor and it wasn’t a woman. Needless she refused to get on the phone telling the customer service rep they will prorate my refund. WHAT??? Why?? You all have made all the mistakes . She tells me well you should have told us what type of vehicle you have. First of all I did and not only that but the ID card you all send me say’s Mercedes Benz SPRINTER !!! Who drives around in a big blue AMAZON VAN for fun!! No one ; not one person; it’s always for a business . I ask why would you all take money for a service you know you don’t provide. She tells me you should have said something and when I said I did she said yeah well to him not to me. The worst customer service. Still no supervisor still no full refund. I would trust the devil himself before I do I trust this company.

Bad experience when it came time to replace my transmission. Took over a month to get my truck back. When I call to cancel my contract made it very difficult to go through the process.