DriveSmart WarrantyReviews of drivesmartwarranty.com

Again tried to cancel with drive smart instead I got a consultation about how bad carsheild and other companies aren't good. I really don't like doing business with companies that are forcing and giving me reasons as to why I need their policy ..it's by far the worst experience I've had in years ,exception of Ms Kayla) you can offer me the best deal in the world, but if your arguing me down on why I want to cancel, I can't imagine what it looks like to make a claim.. I do believe I make my own choices. This gentlemen Greg? Was just awful about his competitors, and then sarcastically wished me luck on my parts.. I'm so in disbelief!!!

In April 2023, DriveSmart offered me coverage for my vehicle. I informed them that I already had coverage with OxCarCare, but they assured me that they would cancel my current policy and use the funds to set up the new coverage. I agreed to switch to DriveSmart, but they never canceled my OxCarCare policy. When I contacted them, they told me I was responsible for canceling it. They showed me how to do it, but I didn’t realize I had to pay a third-party financial company, Line5, for the coverage. When I noticed I was paying too much for car coverage, I decided to trade in my vehicle for a new one. In March 2023, I contacted Line5 to cancel the coverage since I no longer had the vehicle. However, they continued to withdraw payments from my account in April and May. I sent DriveSmart a cancellation letter, but when they didn’t cancel the policy, I contacted them again. They claimed they never received the letter and asked me to send an email instead. Meanwhile, Line5 kept demanding payments for coverage on a vehicle I no longer owned. I believe DriveSmart and Line5 are intentionally misleading customers to avoid paying claims. They promised to cover oil changes, but when I had my oil changed, they refused to pay. Additionally, in case of an emergency, they require a 24-hour wait before assessing the car, leaving me without transportation despite their promise of a rental car. These companies are unprofessional and deceptive. I strongly advise against getting involved with any of these warranty companies as they are dishonest and misleading.

Drive smart is an untrustworthy warranty company. They don’t do what they sale to there customers. If you need warranty protection don’t deal with Drive smart please

AVOID DriveSmart Warranty's CANCELLATION REFUND NIGHTMARE I'm writing to warn others about the horrific experience I've had with DriveSmart Warranty's cancellation and refund process. After only 5 months, I cancelled my policy. Yet, getting the balance refunded to Line5 has been an uphill battle. I've had to call them multiple times, and the last 5 calls have been a carbon copy: "Your case will be escalated to a manager and handled promptly." Yet, NOTHING CHANGES. It's clear they have NO INTEREST in resolving this in a timely manner. As a consumer, it's INFURIATING to be strung along with empty promises. DriveSmart Warranty's LACK OF TRANSPARENCY and CUSTOMER CARE is DEEPLY TROUBLING. I URGE OTHERS to carefully consider these issues before choosing them for your car warranty needs. Their business practices demonstrate a CLEAR DISREGARD for their customers' time and money. It's only a matter of time before someone reaches their BREAKING POINT with this company.

I would have literally given them a 0 if possible the worst warranty company on the market to-date, they will do anything and everything not to pay for a repair, they wasted the shops time it was a awful experience to start my car broke down on the way out of town the engine light started to blink I pulled over turned it off as the manual suggested and had it towed back to my residence. This was a late Friday evening Monday morning I decided through the warranty company to have it looked at they said I can send it to a shop of my choice which I did. Long story short first they suggested it was from me not completing proper maintenance I got the maintenance paperwork and sent it in. the shop told them the vehicle needs a new motor they wanted the shop to break the entire motor down so they did so then the shop mechanic told them the valve is damaged but not completed broken they told them it’s not covered then WTH the mechanic was floored he said this is unbelievable I’m not a mechanic but there was so other companies also but never the less they refused to cover so especially your wasting time and money with these people run run run they are nothing but scam artist.

Rude. Demanding information I don't think they need before they'd let me cancel. Why do you need a copy of my current coverage? If someone wants to cancel then just do it.

What an awful experience with DriveSmart extended warranty! My 2018 Dodge Ram needed a new motor in it. Filed a claim and lo and behold my claim got denied due to a “manufacturer tsb-star” I work at a dealership and this was the first time a warranty did not cover such things. I called the Mopar and Ram corporation and was told by them that my vehicle with my VIN had no such recalls. Long story short my extended warranty took money faithfully from me and when I needed them the most they failed me. I had them for a few years. And I refuse for them to take one more payment from me!

Lied to me at least 3 times to get my business. I cancelled due to their lies. Now they are dragging their feet to issue my promised full refund.