DriveSmart WarrantyReviews of drivesmartwarranty.com

I am at a loss for words for the experience I just had with the customer service!!! Due to some unexpected events I needed to cancel my policy(which I was told I could do at ANY time). No I had not received the booklet info in the mail yet but, unexpected events are just that...UNEXPECTED! First guy I spoke to was pleasant. I told him what was going on and I was understanding that he had to do his job. Offer me discounts, wave payments, ect. Thanks but no thanks. I was placed on hold and another guy who said he was an account manager came on the line. He was definitely not there to help me! Told him what was going on and that it was personal. He acted like it wasn't enough! He goes on and on and on til I say "Sir, I just want to cancel the policy!" Then he tells me that I was being rude and to not interrupt him while he was talking like I was a child! I was truly beside myself at that point. He continued to talk with an attitude and be rude. I asked to speak to someone else and he told me I would have to go through the same thing! Really?!!! All that just to cancel my policy that still didnt get canceled!!

An extended warranty sounds like a good idea. My 5 year warranty is up and now my truck is needing repairs. First call I get they post dated my check for me so I can get time to get the deposit together which is fine because this is what I needed. Second call I get there asking for a payment as if they didn’t know I had made a payment arrangements for the down payment. So he agreed to discount it if I can pay for it today. When I check my statement I was charged the whole deposit when I was told it’ll be discounted. I want to cancel the whole thing just because I was lied to about my deposit to just get me to pay that day.

This company spam calls my phone every day. For months. I've reported them numerous times to the national do not call registry. They keep trying to sell me a warranty on a car I don't own. I don't even live in the state they're calling from. STAY AWAY. (posting on multiple sites because I'm soooo fed up)

Customer service is great until you go to cancel the policy. We signed up for a policy and put a minimum deposit down during a "30-day review period". We got the booklet of information in the mail 7 days later on a Friday, reviewed it over the weekend, and on Monday I called to let them know that we decided the plan wasn't for us. The customer service agent - Thomas - was exceptionally rude once I told him that we were going to cancel it. He first asked me why - which I don't have a problem with. They always want to know why, so then I proceeded to tell him that most of the things the warranty covered, my husband can actually handle on his own because he's a mechanic. Thomas's exact word to me were, "Ma'am - with all due respect - why would you sign up for the extended warranty if your husband is a mechanic?" Irritated by the question - but for some reason feeling the need to explain myself - I told him that we signed up for it because we wanted to review the policy and see if it was something we would need. Thomas continued to question why we signed up for it and told me that he has his own policy and procedures and he needs to know why we're cancelling. He acted as if that wasn't reason enough to cancel. Admittedly, I got really irritated and told him that I gave him the reason why - and it doesn't matter why anyway - just cancel it, please! I also said that this should have been a 5 minute conversation to cancel it, to which he responded "This would have been a 5 minute conversation if you would just answer my question." SERIOUSLY?!?! I then told him that I answered his question and to JUST CANCEL THE DAMN ACCOUNT!!! With MUCH attitude, he told me that he had some things to do to cancel the account so put me on hold. He checked in with me and said he wasn't finished, and asked me to continue holding. About 5 minutes later, a lady was on the line to finish out the cancellation. Apparently Thomas had told her that I was a challenging customer, because she had quite a bit of attitude as well. I asked her what happened to Thomas and she wouldn't' answer other to say that she was going to take over the transaction. She did eventually tell me that call had been escalated by Thomas, and I let her know really quick that it only got heated because he was very rude. I used to work in customer service, and actually worked in a call center, which is what I imagine Thomas works in. I couldn't imagine talking to one of my customers the way he talked to me. Even if I was to rethink an extended warranty, I certainly would never go through Drivesmart based on my experience today.

Please don’t ever use this ‘service’ Jason, the supervisor, assured me over the phone that he processed my refund after I called to cancel. I cancelled because two different people told me that my struts were covered under this warranty, and when I brought it up to Jason, he was claiming that I must’ve misunderstood.. yeah ok!! 😂😂 I got my booklet and the first thing under ‘what’s not covered’ is struts/ shocks. So, I called back two days later to make sure that my refund was processed. Now, just the fact that I felt the need to call back to verify that it was processed, speaks volumes. And guess what!! Nothing was processed. Thanks Jason, for this worthless ‘warranty’ and please, just save your money and pay for your car repairs up front. This company is a 0/10 definitely do not recommend Reply to Kendra: Yeah, you see it was processed.. but that’s just because I had to call back two days later and make sure it was processed!! The lady on the phone even told me that nothing had been processed yet after my initial refund request... y’all are dumb. Bye. 2nd update: Now I get an email 2 weeks later saying that drivesmartwarranty reported my review and it’ll be kept offline unless I change some ‘offensive’ language. Seems like they don’t want this review online.. hmm. They really just do not quit!! geez.

They made me lots of promises when I enrolled, but they didn't follow through on any! Beware they are more interested in getting money from you than actually doing what they promise. Did not make sure I was removed from list so I would get no more calls from other warranty providers (just got another call yesterday), did not send me the info on how to cancel the other warranty plan I was enrolled in. I was too trusting, don't make my mistake.

Bad customer service and and not honest