DriveSmart WarrantyReviews of drivesmartwarranty.com

I thought they where a legitimate company called and put you on hold never come back to the phone and automatic hang up on you. been trying to get an adjuster to get my SUV fixed and no respond

This company is horrible. I have tried to cancel the policy that I was told could be a trial for first month. I realized I couldn’t afford it and had felt pressured into it by the salesman . When I called to cancel it got very rude very fast. They asked many personal questions and basically refused to let me cancel. I am still stuck trying to figure out how to cancel without having to close out my bank account and start over. Truly horrible experience. -5 stars

I received a call from Drive Smart on Saturday 1/11/2020. Representative sounded convincing that he was directly with Cadillac Warranty department. I own a 2008 Cadillac Escalade. From there I told the guy that I wasn’t really sure that I could afford the warranty; I didn’t have the full $114.25 budgeted at this time. So he worked it out where I could pay $25 to hold the file open at this “great price” to give me until that Monday 1/13/20 and he would call me back to get my decision and I could give him my credit card to bill balance of $89.25. To finish the story they billed the card on Monday without following up with me. I called on Monday around 4pm CST (as soon as I found out card was billed) All lines were busy continually. Called back on Tuesday morning around 0830. Spoke with 3 different people, 1st was a lady, then Another sales manager and lastly the “senior manager”; Wow, He was very sarcastic, rude. and made fun that I had him spell part of the address “Toms River”. Yes that’s simple, I wanted to verify it. I was told that I must write a letter; He wouldn’t let me cancel warranty over phone. I was instructed to write a letter once I receive the contract in the mail, because I have to wait and include the Contract Number that’s in the packet; Mileage on the Vehicle, VIN#, Year Make , Model of Vehicle, Miles as of today. Then have it notarized and suggested that I send it certified through the United States Post Office. Please learn from my mistake. Wish I had the patience and time to file complaint with BBB Sincerely Mrs Turner

Realized this was a scam within 24 hours and have been attempting to cancel my policy and get a refund. Customer service is giving me the full run around trying anything to refuse telling me to send them documents showing I have another active warranty. NO company should refuse to cancel a 2 day old policy. DO NOT PAY THEM. SCAM.

I had an extended warranty when contacted by drivesmart and was not looking to change because i had changed once already in a very short time.The salesman started off by telling me that they were the only warranty company that worked directly with chrysler and the others i had were third party companies.He also stated that if i cancelled he would either show me how to cancel and get a refund or if i agreed to apply the refund to my new drivesmart warranty he would get the refund back for me.I have this particular gentleman on voicemail telling me how to write letters to his competitors i have reported them to the bbb which i encourage for everyone and especially to the ag of your state and drivesmarts state new york!!!! I also have complained about the collection agent for monthly payments mepco who disingenously trys to say they have no control even after you tell them you want to cancel.In order to get the warranty all you have to do is pay the deposit but they then come up with all these hoops they want you to jump through to cancel.I told them i no longer have the vehicle why would i keep a warranty on it.The voice recording you get when you call after hours is the same salesman i had who is extremely rude when i called to cancel.Hes the one whos going to jail when i give the ag the voicemail. My warranty cost 3100 dollars which is well above grand theft in any state.

This company deserves 0 stars, not even one. I signed for 30 days promotional period and payed $114 refundable deposit. After I looked through the book they sent, I decided not to get warranty for my car. After waiting on the lane for 30 minutes, I was transferred to GM. He was incredibly rude, arguing with my and my boyfriend for another 30 minutes why we need this warranty. He was cutting my sentences. He was very loud and unprofessional. After he realized I am not keeping this terrible warranty, he told me all the informations the fastest he could and he wouldn't slow down and repeat. This is the worst customer service I ever experienced. I can understand selling something, but being rude to potencial customers, I can't. Even though if I needed warranty, I would never buy it from them !

We tried canceling before the time was up. Very rude refused to cancel and refund us

Worst customer service I've ever had in history if I can give them a negative 100 Stars I would this company is some of the worst rudest customer service representatives in history do not buy from this company sold the vehicle was told I have to have a bill of sale by them and then I have to provide information to them on the sale none of their business it's a private sale the car was sold for parts so was told I have to provide them a bill of sale a certified letter saying this car has been sold then the supervisor customer service supervisor hangs up on us when we were talking to him. I'm willing to bet that they boost their own ratings or reviews by having their employees do the reviews for them because ten-to-one their employees don't even buy their own product they don't want to help you they want to give you the run-around you ask for a supervisor they say I am the supervisor you ask for the supervisor again their boss and they finally get you one 30 to 45 minutes late and then they're rude to you the service is ridiculous don't use them