DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
drivesmartwarranty.com
Website
drivesmartwarranty.com
Category
Insurance
Location
Toms River, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Very dishonest and what you were saying was not facts after I researched on my own more. had to cancel my CC due to your company not good business
Response from DriveSmart WarrantyJul 13, 2022
Thank you for leaving a review regarding your experience with
us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated any calls related to your telephone on file. During
enrollment, you were given a customer service number to call if you had any questions, concerns, or wanted to cancel. However, we have never spoken to you since you enrolled with us for the 30-day review period. Our customer service
department is available for you Monday-Friday 9AM to 5PM Eastern time to help you with any issue you may have. We advise that you contact us at 888-578-3711 as soon as possible this way we can further assist you or cancel your contract and provide you with a refund if that is your intention. Thank you.
GE
George
I was told that you guys were my…
I was told that you guys were my original car company come to find out your weren't. The original warranty coverage company called me to day asking for a payment appearently you guys lied an sign me up anyway.I would like my money back please my lawyer will be reaching out to you in the near future.
Response from DriveSmart WarrantyJun 9, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department would usually investigate your account and the calls related to your telephone number. Unfortunately, there is insufficient information related to this complaint for us to locate an account. In order to investigate your account and offer a resolution, we recommend that you call our customer service department at 888-578-3711 Monday- Friday 9AM to 5PM Eastern time. Thank you.
LJ
latanya J.
Drivesmart is a SCAM
I called Carshield somehow my call got redirected to drive Smart. They scammed ne out of $100 out of my account. These people have all of your information stating they're taking calls for Carshield. Tell you don't call your bank for 30 days. I suggest you change your banking information immediately!
Response from DriveSmart WarrantyJun 6, 2022
Hi Latanya,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Unfortunately, we were not able to locate a policy with the name provided here. Additionally, DriveSmart is not related to, or partnered with CarShield in anyway. We apologize for any confusion however, if you are certain that you have a policy with us and need any assistance with it, please call us Monday-Friday 9AM to 5PM Eastern time at 888-578-3711. We will be happy to answer any questions or resolve any issues you may have.
-Your DriveSmart Team
DB
Donald B.
This place is a JOKE please READ all…
This place is a JOKE please READ all the fine print. When you cancel with them they will call you every single day until you jump through ALL there hoops. It's HARASSMENT
Response from DriveSmart WarrantyJun 9, 2022
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department would usually investigate your account and the calls related to your telephone number. Unfortunately, we do not have an account holder by the name of ‘Donald Burton’. Additionally, the complete cancellation procedure is outlined in the policy handbook that every customer receives 5-7 business days after enrollment. Once this is completed, the account is officially cancelled, and our agents do not reach out to the customer any further unless it is to communicate about a refund that is due. We do advise each customer to read the fine print to avoid any confusion regarding the terms and conditions of the vehicle service contract. If you need any additional assistance, feel free to contact our customer service department at 888-578-3711 Monday -Friday 9AM to 5PM Eastern time. Thank you.
JS
Jose S.
Quiero desenmascarar a estos vandido…
Quiero desenmascarar a estos vandido ladrones k se asen llamar protet may car.no se atrevan por favor a darle un centavos a estos.ladrones vendido de la florida.
Response from DriveSmart WarrantyMay 5, 2022
Hello Jose,
Sorry for the inconvenience of any calls. We have placed your telephone number on the National Do Not Call List. Please note that we are not affiliated with Protect My Car. Again, our sincere apologies for any inconvenience we may have caused you.
Have a Wonderful Day!
-DriveSmart
CC
Christopher C.
THIS IS FRAUD !
THIS IS FRAUD !! SCAMM !!!! ALERT !!!! SCAMMMMERSS!!!!
Response from DriveSmart WarrantyMar 28, 2022
Thank you for leaving a review regarding your experience with
us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has attempted to review your account.
Unfortunately, we were not able to locate an active account with this name. For assistance, we advise you to contact our customer service team at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.
SS
Shanda S.
I am very disappointed with the…
I am very disappointed with the company.... they are fraud..... they scam you into purchasing their warranty just so they can say it's a discrepancy with the mileage so they don't have to pay for your repairs, mind you they never ask you for you mileage at the time you purchase your warranty so they take it upon themselves to put a mileage on the contract just to make a sale, well they met the right one. I will be report them to the BBB on tomorrow and will be getting a full refund for the months I paid for warranty.....I would advise anyone that is thinking of purchasing warranty from this company to not do so, they are scammers.... they will take you fast and bait you in just to make a sale. And to add their customer service was horrible I never got a call back from a supervisor and was hung up on twice....I wish I could give them zero stars because they are not a legit warranty company.
Response from DriveSmart WarrantyMar 25, 2022
Hello Shanda,
Thank you for leaving a review regarding your experience with
us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has reviewed all the
notes related to our account to provide you with the best resolution to your complaint. During enrollment, you stated the mileage to the vehicle was not available at the time. The agent alerted you to call in when that information was available. In the case a vehicle’s mileage is not available, we are able to use estimated mileage calculator to enter for the time being. This allows us to at least give you the
30-day review period opportunity. The declaration page of your policy handbook lists the vehicle information given to us at the time of enrollment so during the reviewal period, any discrepancies or changes can be made before the policy
were to go info effect. We never received any calls regarding a mileage change on your account.
When a claim was attempted, it was found that the mileage was approximately 90,000 more than estimated. This would cause a mileage discrepancy. Additionally, you did not have verifiable maintenance invoices to provide adequate proof of mileage during the time of enrollment. Since the
enrollment mileage could not be verified, the vehicle became ineligible for coverage.
On 3/23/2022, you did speak with the customer service manager who put in a request for a full refund on your account due to this mileage issue. The full refund was approved on 3/24/2022 and all payments have been reversed back to your account on file.
We apologize for any inconvenience related to this issue, but we are pleased to have been able to assist you with this matter. Feel free to contact us with any additional questions or concerns at 888-578-3711 Monday-Friday 9AM to 5PM Eastern time.
CY
Christina Y.
Drive Smart I’m sick of the Drive Smart they hang up on you they ha ha yeah is not a good company they…
Drive Smart is not a good company they did not do anything to my truck but they took the money out of my debit card every month since September hundred and then after that 7999 a month and they did not do anything to fix my truck I wouldn’t trust them with your car or paying the company you pay them you don’t get your money back fast like they take it out of your debit card fast money don’t grow on trees not these days with the economy I’m sick of the Drive Smart they hang up on you they ha ha yeah
Response from DriveSmart WarrantyFeb 23, 2022
Hi Christina,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has reviewed the calls and notes related to your account. Please note, DriveSmart as the producer on your contract is not responsible for claims in any manner. To better assist you with this complaint, we have contacted the Administrator of your contract for any insight. Regarding the claim called in to Matrix on 11/15/2021, the repair facility called in three issues: 1. Repair wiring to vent control solenoid, 2. Repair wiring to front end impact sensor, and 3. Replace left upper and lower control arms. A repair order from the same facility was obtained showing in August of 2021 (prior to the vehicle service contract purchase), a vent solenoid and impact sensor recommended repair/replacement be completed on the vehicle as well as both front axels. You denied these recommendations and did not authorize the repair facility to complete these issues back in August. So, because the claim called in on November 2021 contained the same items that you failed to replace in August of 2021, the administrator denied the claims as ‘pre-existing’. You can find this exclusion listed in the ‘WHAT IS NOT COVERED” section of your policy handbook. Additionally, the administrator denied the claim for the left upper and lower control arms for being a ‘waiting period failure’. This same issue was called into the administrator in January of 2022, when you purchased your own control arms to be installed by Pep Boys and the administrator advised the repair facility of the previous claim denial on the same items, for the same reason and it would not be a covered.
We received your letter of cancellation on 1/18/20211. Your coverage has officially been terminated as of that date and any attempts to collect billing dues has been ceased. At this point, there is no pro-rated refund due on your account as it seems that you have disputed some of your payments made.
We apologize for any inconvenience or confusion related to your account, but we are happy to have been able to assist you in this matter. Feel free to contact our customer service team at 888-578-3711 Monday-Friday 9AM to 5PM if you have any additional questions or concerns.
