DriveSmart WarrantyReviews of drivesmartwarranty.com

Response from DriveSmart WarrantyOct 28, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. We would like to note, that DriveSmart is not the selling company of this contract. DriveSmart is solely responsible for handling claims. We have contacted the selling company related to your account. They advised us that you called to cancel the contract one day after enrollment. On that date, the customer service manager cancelled your account and submitted a refund in full back to the payment method on file with no hassle. Additionally, we are not related to, in any way, GM or their warranty providers. Our selling companies are obligated to make that known. We apologize if there was any confusion or miscommunication, but we are happy to be able to assist. If you have any additional questions or concerns, feel free to contact your selling company at 866-699-6620 or DriveSmart at 888-578-3711. Thank you!

Response from DriveSmart WarrantySep 29, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interaction with us was less than satisfactory. When enrolling in a vehicle service contract, you are granted a 30-day review period to look over the policy before it would go into effect. This allows you to sit down with your spouse, family members, dealership, trusted service center, ect… to see if the product/service is right for you. During enrollment, the prices given with the agents are, in fact, just a quote. You have the opportunity to adjust anything you need to during the 30-day review period, as well as cancel your quote for a full refund. Standard practices in the vehicle service contract industry require a minimal deposit for the 30-day review period which is fully refundable if the quote is cancelled before the contract were to go into effect. The email you receive from the Selling company is just a Welcome email with a PDF version of the policy so that you can read it over online before the physical paperwork arrives at your residence. If you intention is to cancel the coverage, we advise you to call our customer service department at 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. They will be able to assist you with cancellation and a refund. We apologize for any misunderstanding, but we are happy to have been able to provide support. Thank you!

Response from DriveSmart WarrantySep 15, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. You enrolled in the VSC on 9/8/2022 with a $100.00 deposit with a 30-day review period. We did not hear from you until yesterday, 9/14/2022, with your request to cancel coverage. During that call, the agent proceeded to cancel your account and put in a refund request. If you have any additional questions, feel free to call us at 888-578-3711. Thank you.

Response from DriveSmart WarrantyAug 26, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. We would like to note that we are an administrator and we do not sell vehicle service contracts. However, we have contacted the Seller/Producer related to your account to obtain information related to this complaint. The Seller/Producer has canceled your account. If you have any other questions or concerns related to your account, we advise you to call 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. Thank you.

Response from DriveSmart WarrantyAug 4, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. We would like to note that we are an administrator and we do not sell vehicle service contracts. However, we have contacted the Seller/Producer related to your account to obtain information related to this complaint. The Seller/Producer told DriveSmart that you took out coverage on 7/30/22 and never spoke with customer service until 8/4/22. After DriveSmart reached out to the Seller/Producer regarding your complaint, the Customer Service manager spoke with you, cancelled your policy, and refunded the $200 down deposit. If you have any other questions or concerns related to your account, we advise you to call 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. Thank you.

Response from DriveSmart WarrantyAug 10, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. On 6/24/2022, a shop called on your behalf to file a claim on the vehicle you had enrolled with us. It was found that after receiving the preliminary invoice/diagnostic report, the mileage reported to us at enrollment and what was reported from the shop was not adding up. While this could be easily fixed with previous maintenance records, notes and calls show that you could not produce these. This led to a denied claim. Additionally, your account does not show as cancelled. Traditionally in order to cancel your account, you would need to follow the cancellation procedure in your policy handbook. In good faith, we will proceed to fully cancel your account, waiving the requirement of a letter. If you have any additional questions or concerns, feel free to contact our customer service department Monday-Friday 9AM to 5PM eastern time. Thank you.

Response from DriveSmart WarrantyJul 27, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has investigated your account. We would like to note that we are an administrator and we do not sell vehicle service contracts. However, we have contacted the Seller/Producer related to your account to obtain information related to this complaint. The Seller/Producer has cancelled your account and refunded your deposit in full. If you have any other questions or concerns related to your account, we advise you to call 877-747-6982 Monday-Friday 9AM to 5PM Eastern time. Thank you.