DriveSmart WarrantyReviews of drivesmartwarranty.com

Response from DriveSmart WarrantyJan 12, 2023

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, we have forwarded this over to our compliance department. Upon retrieval of the contract, we did notice that the year of the vehicle was incorrect. However, mistakes do happen periodically, and therefore consumers are given a 30-day review period to look over the paperwork and make any necessary changes/updates. Either way, we did contact the selling company regarding the status of your account. They ensured that your account has been cancelled in full and the deposit has been refunded. All future billing has been ceased. If you have any additional questions, feel free to contact your selling company at 866-699-6620. Thank you!

Response from DriveSmart WarrantyJan 4, 2023

Hi Melchisedec, From call to claim, DriveSmart is dedicated to providing our customers with the highest level of support possible. We apologize if you feel that our customer service has not reached your expectations and would like to do our best to assist you in whichever way possible. Please give our Customer Service team a call at 888-578-3711 so that we can further assist you. Thank you!

Response from DriveSmart WarrantyMar 2, 2023

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.

Response from DriveSmart WarrantyDec 1, 2022

Thank you for leaving a review regarding your interactions with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has located your account. However, it does not look like you have ever contacted customer service regarding any wrong information. If there is something incorrect with the documents you have received from us, we advise to contact us right away at 888-578-3711. We are open Monday-Friday 9AM to 5PM Eastern time. Thank you.

Response from DriveSmart WarrantyMar 2, 2023

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.

Response from DriveSmart WarrantyMar 2, 2023

Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.

Response from DriveSmart WarrantyOct 21, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has found that you are not a customer with DriveSmart. Drivesmart is a vehicle service contract administrator, not a selling company. DriveSmart, nor do any of our partners, send promotional fliers or mailers of any sort. Additionally, if we need to be contact by mail, our address is listed on our website, our BBB, our Trust Pilot, Google, and the policy handbook that gets sent out to our customers. If you need any additional assistance, we advise you to contact customer service at 888-578-3711 Monday through Friday 9 AM to 5 PM to better assist you as there is insufficient information here to locate an account for you.

Response from DriveSmart WarrantyOct 28, 2022

Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. We would like to note, that DriveSmart is not the selling company of this contract. DriveSmart is solely responsible for handling claims. We have contacted the selling company related to your account. They advised us that after your call on 10/14/2022, they have put your account in pending cancel status. Because you called outside of the 30-day review period to cancel and your account has been in active status since 9/30/2022, a cancellation letter is required to fulfill your request. This is outlined on pages 16 and 17 of your policy handbook. We apologize if there was any confusion or miscommunication, but we are happy to be able to assist. If you have any additional questions or concerns regarding your policy status, feel free to contact your selling company at 866-699-6620. Thank you!