GOReviews of drivego.com

I still haven’t received my car paid for it months ago. They keep pushing everything back! They’re slow with updates! Don’t answer calls, slow with emailing back. Don’t offer further solution or include anything extra. They’ll make you pay for your insurance and won’t even send your car for months later.

They are great until get your money! It will be very long and detailed, please read and understand how they are taking care of you. I ordered Black on Black Suburban on March 28th and my delivery window was April 18th to April 25th. The first downside is their advertised insurance rates on the website. I am a safe driver with no ticket and no accident for my age group their rate is between $87.83 - $101.96, but they actually charge me $139.10 which is roughly $38 more than their highest side. It makes $1368 in 3 years not a small amount. I send them 2 emails and 1 chat talk about the issue but they said that system automatically creates the rates and cannot do anything about it. I see, if system give me the this rate you have to advertise your rates in that range, not less than it, so far first red flag and false advertisement. Second downside about the color of the vehicle, they called me 3 weeks ago and said that they cannot deliver the color of my choice instead black on black they want to send me Satin Steel Metallic exterior and Gideon Very Dark Atmosphere. The exterior is not a big deal but interior color is very light gray, which I hate because it gets dirty easily. I said okay but can you deliver on the delivery window? And they said yes they will. I do know all the downsides and supply problems because of that accept all their downsides until today. In the meantime I try to chat with the company on the web about my delivery window and they said I have to email another team they do not have info. Sent them email and reply was everything ok delivery window still good. A week later sent them another email to check the status and reply was positive, still good. After into the delivery window in first week another email to confirm the status and getting exact date and they said someone will call me and let me know when my turn is on. In last week of delivery window I try to call them but auto-responder system said that the only way to get an info about delivery date is email. So far on the phone or chat, until they get your first payment everyone answer all of your questions but after they get the money and put you on hold the only way to talk with them is email. What a responsive company isn't it? We arrived to the last week of delivery window and none called all week again nor updates from the GO. I sent another email on the last day of delivery window on 4/25, are you delivering today? They said that vehicle arrived to their hub but waiting for the licence plate, not today. I said myself okay, so far just license plate maybe it takes a week. Later than I got an email from GO, "Hello, There are, unfortunately, many moving parts, and we are at the mercy of 3rd party partners. Delays sometimes occur with the transportation companies getting the car to us, supply chain constraints affecting our manufacturing partners, and the state DMVs to get the vehicles titled and registered. We are experiencing issues gaining tags for your car which is the main hold up for delivery. Your vehicles new ETA is now 5/16 to 5/30 Thank you for your patience." The last day of my delivery! And the reason is DMV, and they put me 3 to 5 weeks forward again. And did I tell you how many times I check with them and tell them if there is a problem let me know, and every single time they said that everything is okay, we will deliver your vehicle on the delivery window. Please do not tell people lie, make up your mind and your workflow. I am not ordering a dress or a pen. This is a $70K vehicle, I will pay you more than $1K a month for next 36 months and I will pay that money because I need that big vehicle. You cannot push me forward with all that lies. I offered them also if you cannot get the plate just send vehicle with the paper plate but they even did not respond my email. Right now I do not have car, because my lease end on my other vehicle and trying to rent another car until they deliver my order and also don't know when they deliver my order. Be careful when you pay them. For sure 1 star!

This company is a joke. This is a one man show company where it takes 5 DAYS to talk to someone on the phone. Customer service is pretty much non-existent and if you put a deposit on a car, you may never get your car. Terrible service, don’t waste your time with this company.

I had a great experience with team GO in Philadelphia. I subscribed to a car for 8 months. Getting the vehicle and delivery was excellent. I received the car at my doorsteps, got the keys, and started driving. There is no time wasted on going to the dealership, signing multiple papers, and looking for good insurance. All of that is taking care by GO team. During the subscription, you are charged the monthly fee and the customer service team is very responsive if you needed to contact the GO team. When I returned the car, it was a similar experience, it was even better than expected. There were no hidden fees, and the best thing was, I didn't have to sell any car or go through a lease-end process that is painful and costly. I highly recommend GO car subscription and I would definitely be a customer once they start their service here in California.

Took my money. I waited. Asked what time the car would be ready, No car available 😳

I have been bombarding Eric with question on top of another, and he's been nothing but patient and understanding, and answering all my questions and concerns. I'll make further updates once I subscribe in the near future.

I've never had a flawless dealer experience. Despite being an excellent customer regarding credit, upgrades and flexibility their "deals" always feel like a ripoff. The subscription angle of Go is like a loophole for buyers like me. Especially if you want a new vehicle, familiar with leases and are decisive. For the first time my credentials and style seemed to matter. This is the way I'll do it from now on.

Amazing customer service and great idea. Getting a car reservation was so much easier than a dealership.