Drive CaramelReviews of drivecaramel.com

Quick response to my emails

We've been using Caramel for a few years now and they've been great! They've helped us close several deals we wouldn’t have been able to make otherwise. Their process is user-friendly and easy to navigate. The staff is knowledgeable and attentive, making everything even smoother. We highly recommend them!

Caramel is our go to for out of state sales. They’re easy to work with, verify buyer identity, and handle title work in any state, and eliminate any hassle we would have to deal with. Very simple and easy! Game changer.

We love using Caramel. They make the car purchase process easy for both us and our buyers. Highly recommend!

I agree with the others, extremely frustrating experience. I was the buyer on a BaT auction which closed early January. Both parties are in California.The seller was extremely frustrated with Caramel. Took over a month to close the deal. Then Caramel put the wrong name on the title. Still I am waiting to get license plates. I do have a number to call and the person who answers is always very nice but even he is unable to get information about what is happening. And Caramel has refused to answer any emails from me since I notified them they put wrong name on title. I was hoping to avoid DMV which is why I used the service but this company is worse than dealing with DMV by far. BaT should sever their relationship

This company is not worth the hassle. Purchased a car from a private party. Supposedly to make the transaction easier, used Caramel. Seller sent the title to them. All they had to do was forward it to me. Nothing else. No DMV visit, nothing. Just send it to me. After a week, they still haven’t sent it to me. They have lied to me. Gave me a false tracking number. If these people represent Bring a Trailer, then maybe I shouldn’t be using BaT either. This is terrible service, no communication and being told lies as to what is going on. I suggest not using them. If BaT had any integrity, they would step in and get issues like this resolved. It only hurts their reputation.

Poor communication. Not a straightforward process. We got confirmation from the site that documents were uploaded. It was taking a long time to verify documents so after reaching out multiple times through calling and then emailing I finally get a response that they don't have those documents we uploaded. We reupload them and I email them for safe measure. Wait some more. Nothing back so I reach out a few more times to get told that there is an issue with the title the bank provided us. Frustrating that there is no notification process if something is wrong. You're stuck there waiting and reaching out multiple times to try and resolve the issue.

Used them when I bought a vehicle on Bring A Trailer to handle final purchase details and checkout. Horrible!!!!! I had to do more work to get possession of the vehicle than I have ever had to do before with any other vehicle purchase. They did not interact with my lender and then they made a mistake on the title transfer re vehicle recorded mileage and to add insult to injury Caramel sent the title to the wrong county here in OHIO not to the county where I live!!!!