customer
Amazing customer service
Amazing customer service

Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingCars & Trucks · Centralia, Missouri
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340 approved reviews, newest moderated first
customer
Amazing customer service
customer
Much easier than the traditional dealer experience. My rep Riley was very informative and responsive. Overall great experience!
Joe
Alot of kinks to work out, however customer service reached out to make it right.
customer
The customer service reps are really, REALLY good at helping me out.
Lorenzo
Very seamless and easy to navigate! Team was very helpful on the entire process
Stephanie H.
Taylor was the representative who helped me with finishing the required information to facilitate the sale of my 280 Z. She was so helpful and has wonderful customer service. Thankyou.
Ray Y.
The process was very slow, and response to emails was virtually non-existent. I pretty much had to call them to get anything moving, or information on where the process was. For example - I was due a refund by wire transfer. I provided all of the wire info on a Tuesday, and eventually had to call them the following Friday to get them to actually process the transfer.
Response from Drive CaramelOct 1, 2025
Hi Ray, thank you for your feedback. I'm very sorry about this, and it certainly does not adhere to the level of service we aim to provide. If there is anything that we can help with, please don't hesitate to reach out and we'll get it actioned ASAP. Again our sincere apologies.
Ron D.
I can enthusiastically recommend Caramel based on a transaction with many moving pieces. Out of state paper work, time line issues and multiple wire transfers and a bank payoff. They were easy to contact. Each call I made was answered to a different individuals who easily got up to speed and promptly answered questions and were wonderful to work with.