Drive CaramelReviews of drivecaramel.com

Confusing process. Sold my car through ebay, but somehow got stuck with a 3rd party company Caramel. Normally I would not sign and hand over a pink slip without getting paid. I did not know Caramel was a sort of escrow service that would hold the money until I sent over the pink slip. The website did not tell me where to send the pink slip. The seller did. Weeks after the auction ended and after several emails and numerous waist of time a.i. agent interactions Ebay or Caramel gave me the green light to send the pink slip to the buyer. I sent the pink slip to the buyer as the buyer requested. Now I get an email from Caramel after the fact saying I should send the title to the seller, but at a different address that what the seller told me. Oh my gosh. I just mailed my pink slip to who knows where. Total mess of a selling process. At this point I do not know if I will get paid, or will have to undo this mess by working with the DMV. Will warn everyone I know to stay far away from Ebay Motors. Suggest you start applying for a job elsewhere, because Ebay motors has gone off a cliff.

What a great experience with Drive Caramel! They take care of all the paperwork, and protect both the buyer and seller.

Timely and detailed explanation on the status of my title transfer.

I wired my down payment 3 days ago and all my documents are complete with both ebay and my lender and caramel cant be bothered to send my lender the purchase agreement Customer service is a joke, my lender has reached out multiple times to get this moving but caramel doesn't seem to wanna sell cars

I have purchased many cars on eBay, but none in the last several years. This process with Caramel made life significantly easier on the trust factor, as well as the registration option. The customer service was prompt via both phone and email as well.

I have sent the same document 5 times over the last 5 days. Caramel keeps accepting the email and then their CSR's say they don't have it. This companies lack of efficiency is appalling, and they will not let you speak to a supervisor.

I worked with Anna. She was very knowledgeable about the process when I purchased my vehicle on ebay and next steps. She communicated very clearly and was happy to answer questions along the way. Overall a great buying experience with Anna's help.

I own an Independent Car Dealership and I feel very fortunate to have stumbled upon Caramel. Caramel has opened doors for my dealership and my clients, making it easier to make car deals. My rep, Anthony Lotardo, has been a huge help. He's very responsive and makes himself available when I need help every time.