Shop for the best curated selection of specialty coffee from the nation’s best roasters on Trade. Fresh coffee roasted to order and delivered right to your door. Not sure where to start? Build your taste profile and let us recommend your new favorite c...
Trade Coffee (drinktrade.com) has 203 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Coffee & Tea · Salem, Massachusetts
Excellent
Coffee & Tea · Beynost, Massachusetts
Excellent
Coffee & Tea · Yarmouth, Massachusetts
New
Coffee & Tea · Bronx, New York
Excellent
203 approved reviews, newest moderated first
WK B.
Customer service. As we've moved away from brick & mortar and toward e-commerce, customer service has suffered.. ime. Trade stands in stark contrast to that trend. I won't go into detail as to what happened but a situation arose, and the people at Trade handled it deftly. I was shocked... well, pleasantly surprised. Trade incorporates the convenience, efficiency and progress of e-commerce w/ the customer service and personal touch of brick & mortar.
Paula V.
Coffee quality is excellent and the entire purchase process is seamless and on the few times I needed customer service assistance, they were very helpful.
Sonya G.
Love the convenience of coffee arriving at my door. Best part is that it’s fresh and supports small businesses! Love the variety and I get to review the coffee to help them better serve me. Definitely recommend!
Fernando B.
I am very disappointed with Trade’s customer service and subscription practices. My subscription was renewed automatically without any advance notification or reminder that the renewal date was approaching. Customers should be clearly informed before being charged for a renewal. Additionally, I tried contacting the company through their website to resolve the issue, but I never received any response. Lack of communication and poor customer support make this a very frustrating experience. I expect companies to be transparent about renewals and responsive to customer concerns. Unfortunately, that was not my experience with Trade.
Tmac
Quality coffee with many options that is convenient and reliable.
Melanie B.
Truly the best customer service I've ever used. You can log on and change your deliveries, review the coffees you've tried. No issues. No problems. We have bought this subscription for 2 years in a row now. $200 for 12 bags isn't bad at all.
customer
Staff is friendly, knowledgeable, and responsive. There are so many wonderful coffee choices and the coffee is so fresh!
Diane Lambert L.
I am disappointed with my 2nd month of coffee. Not much taste even after I’ve added more coffee.
Response from Trade CoffeeApr 30, 2026
Hi there! Thanks so much for sharing this feedback on your second coffee. I'm sorry this coffee wasn't a great fit, but our Customer Experience Team has sent you an email so that we can work together to adjust your taste profile to make sure you're getting the best possible matches for your tastes going forward.