LK
Great Customer Service
I sought out Trade Coffee based on a review from another subscriber. The first bag of coffee I received was spot on. The second bag was too strong. I tried everything to make it taste appealing, but I couldn't. On a whim, I contacted their Customer service, thinking they'd tell me I'd be stuck with the coffee beans I didn't like (and I was ok with that), but they honored their First Bag Guarantee, which in my case was the 2nd bag. They asked me a few more questions and are sending me a different bag at no cost. I was thrilled! In today's world where expressing gratitude is a lost art, I support business and employees that are going above and beyond for customers. Thank you so much!

