Trade CoffeeReviews of drinktrade.com

Good coffee, awful delivery times. If i schedule coffee every two weeks I expect it to be every two weeks. Currently its delivering every 6 weeks.

Delivery was cancelled due to cancelled roast (second occurrence). Trade placed an order for a new coffee on the original date of delivery. They sent it ground mail instead of speeding up the deliverer which was frustrating given the coffee ended up coming 7 days past due with a 2 bag/1.5 week subscription. I like the selection of coffee but as far as customer support/satisfaction - Pretty disappointing.

Terrible customer support. They'll give you an attitude and push you to cancel your subscription. They clearly hate their customers!

The coffee was fresh, and the variety is fairly extensive. However, I had multiple technical issues from signing up initially (subscription never kicked off and had to do my taste profile all over again), to the subscription reverting to an expensive non-free shipping version without any warning after my starter pack. Then finally a shipping delay of over a week past the expected date. That, coupled with the fact that no bag I ever received (out of 3) was more than 310 grams - usually was 300g. That creates a quite expensive situation for a $17-18 bag of coffee. But you are getting access to small craft roasters and paying for the ease of access. Finally, I decided to go with Intelligentsia for a bigger box, more consistent subscription experience.

If you want info re cawfeee caughfy, ciwfee no, wait I mean cougheee (I haven’t had my coffee yet, sorry) get Samuel on the phone and ask whatever you need to know. He will likely refuse to help and hang up. I AM LYING ALL YOU BUTTONED UP PEOPLE! HE IS VERY SMART AND VERY NICE… ok, so he picked my cawfee the first time and it was poifect. These people are nice people who answer the phone like real people, as in back in ancient times when things were a helluva lot easier and I only needed one cup of ciffeee to get through the same number of passwords per day. It’s enough of a reason for me to keep drinking their coffee besides the fact it tastes great. I could go on and on for hours for no good reason, but I assure you I am sincere about the following: the company, the coffee and Samuel are the perfect combination. If you are a Trade supervisor reading this please give him a brand new BMW, a house in Santa Monica and a 500k raise immediately. He deserves that for being so helpful and fun while putting up with me chitter-chattering at him way too long on the phone. I did that without having had any caffeine as well, which is scary. S for Smarty will also correct your brewing technique if you are failing Cawfickle 101 as I was before he straightened things out, and said they would send me free coffee for life and, yes, that was a lie too.

Missleading advertisement and signup tricks. They will advertise a $20 voucher if you sign up for their email newsletter over text message. I signed up, and then received a message with a link to sign up for a $120/month subscription. I emailed them to ask about the voucher and they said that it is actually for a subscription. For starters: I'll never buy coffee on a subscription. I think the idea of getting everything on a subscription is ridiculous. I was seriously considering getting a wide variety of beans as I am looking to switch over from buying from Blue Bottle, these misleading tricks will keep me far away.

What is the purpose of this company? IMO, they leech of good roasteries. They have no product themselves, they serve no purpose. Besides that, the bags I got were very stale and I suspect the roast date to be wrong. No way a fresh bag can be that stale, but obviously I can't know for sure. They take out 30 grams per bag to make money. 0/10, would never recommend. Buy from roasteries directly people instead of supporting companies like this.

If you appreciate the taste of coffee, STAY AWAY. I love making pour over coffees each morning, and I really appreciate good beans from local roasters. I genuinely am into the intricacies of taste. My only problem is that I sometimes run out of beans and am forced to rush to a local coffee shop to buy beans before the headache starts in :). So I thought drinktrade would be perfect. WRONG. I'm not kidding - I got 3 bags of coffee, and every single one of them was bad. Not as in bad taste (that, too) - but bad as in not fresh. The roast date appeared to be fine, but I can guarantee you, the beans had lost all of their flavor, and they tasted old. I stopped drinking it quickly. AND Bad customer service - I reached out to customer service 3 times, and they would not even give me a refund for even one bag nor credit me another bag after my huge dissatisfaction. Finally, they agreed to send one more bag. Guess what? Not fresh. If you actually like what you drink, then don't use this service. I hope they go down because it seems they are trying to commercialize a local phenomenon. I like the idea - poor implementation. Though I can't confirm, seems more like a money grab.