Jim M.
What Happened this time?
We placed order in November so that we would have product to sell for Christmas. Seems like the ball got dropped when we approved the order it didn't move to production until we called on status in December. When I asked what happened, I really didn't get a satisfactory answer. We were then informed one of the colors we wanted was now out of stock. We were given option of changing color or waiting until in stock. We elected to wait as we had already missed our Christmas sales opportunity. For one month no updates. I emailed this week and was finally informed 3 of the 4 colors has been shipped and other still not in stock. Have not received yet. First order in 2023 went very smooth. Our 2024 order, not so much.
Response from drinkbranders.comFeb 5, 2025
Hello, Jim. I sent you a message weeks ago, but wanted to make sure to address this again. While I'm happy to hear your drinkware arrived looking as it should, we are not okay with the timeline and sincerely apologize. New systems have literally been put into place because of this one-off situation and we are very sorry your order had to be the one to slip through the cracks. This is not how we do business. I know you've worked with us before and haven't experienced this delay, you know our standards are high. We will continue to dig in to what happened here and make sure this doesn't happen again. Thank you for taking the time to review. If we don't know better, we can't do better. As I mentioned already, I would love the opportunity to get you back to our standards you experienced the first time around and would personally handle any future projects. We are here any time if you'd like to talk more about your experience.