drinkbranders.comReviews of drinkbranders.com

4.6211 reviews
Sales & Marketing

drinkbranders.com

About drinkbranders.com

DrinkBranders has your back!We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.

drinkbranders.com (drinkbranders.com) has 211 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: drinkbranders.com
Category: Sales & Marketing
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Sales & Marketing

Write a review

About drinkbranders.com

drinkbranders.com (drinkbranders.com) has 211 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: drinkbranders.com
Category: Sales & Marketing
Listed on Five Star Index: 2026

Kara O.

Jan 28, 2025

Good product- Not Great Customer Service

This was my second order. Product is great, service could be better. I was disappointed with the significant delay in shipping and more so with the lack of communication & response. I followed up on at least 4 different occasions- email and phone-asking for updates on my order. One of my email attempts was never responded to and when I did reach staff by phone on more than one occasion I was never provided answers- just that they were following up on it and would reach back out to me with an answer or update and they never did that. I was notified of my order being finally shipped via automatic email. Totally understand delays happen, especially around the holidays, but I am disappointed in the lack of response or follow through on communication.

Response from drinkbranders.comFeb 5, 2025

Thank you for your review, Kara. It's awful any time our customers are disappointed, especially a repeat customer that didn't have a positive experience like their first time around. We are so sorry we weren't able to provide more than an "it's coming soon" response when updating you on your project. There are unfortunately stock delays that are out of our control (especially near the holidays and into the first month of the year). Adding the fires and crazy weather across the US delayed many of our projects significantly more than we have experienced in the past. This was new territory for us and we sincerely apologize. We are taking your concerns to heart and trying to put new systems into place to precent these lacks on our end, even when the time-frame is out of our control. We have a very attentive team that does their very best to make sure everyone is getting exactly what they want, when they want and falling short of that stinks. We couldn't give exact timelines because we didn't know them (based on the delays out of our control) and we should have just told you that. We had hoped things would remedy themselves quickly and they, unfortunately, did not. We are very sorry for your disappointing experience and do hope you'll give us a chance to show you how we normally do business.