drinkbranders.comReviews of drinkbranders.com

Response from drinkbranders.comFeb 5, 2025

As soon as I saw this review, I knew it was a Tervis order. We are so sorry for your bad experience, Sheri. Tervis unfortunately went out of business while we already had multiple orders in production and this was not communicated to us. They were quickly bought out by another supplier, but the transition was painful and delayed our production (and anyone else) significantly. While this was completely out of our control, we did our best to communicate (before the order was placed) that Tervis was experiencing significant delays. It's noted on our website as well. We had no way of knowing HOW LONG those delays would be and were only told that things were moving "soon". While they have an amazing product, this transition has been painful for everyone and created unacceptable wait times for our customers. Again, we are so sorry for this headache. We hope you'll consider giving us another try so we can show you how we normally do business

Response from drinkbranders.comFeb 5, 2025

Hello Stephanie, I'm sure you've seen the communication that was sent to you 2 days after this review, but I'll make sure to address it here as well, just in case. I completely understand your frustration, and to say this has been a nightmare situation is an understatement. There are multiple reasons for the delay in your order as we discussed, many completely out of our control, but ultimately this falls on us and we are very sorry for your experience. The important piece is that your original full project was already on the way when you wrote this review and all of your items, plus the 50 additional bottles (on us) as promised. Bottom line, this is not at all how we typically operate. We've had the pleasure of working with you in the past and are so sorry this experience was not like the others. We'd love to continue to show you how much we value our customers so please reach out directly if there's anything we can do in the future. We promise your experience will be as it should be next time. Thank you, Stephanie.

Response from drinkbranders.comJun 9, 2022

Thank you for your review, Jason. We are so glad that you loved how your drinkware turned out! Our shipment notifications do go out and it is possible that went to your spam. Sorry that made you feel we deserved a 3 star review regardless and that it hindered your ability to prepare for their arrival. We hope to work with you again so we can show you a better experience!

Response from drinkbranders.comSep 16, 2021

Hello again, Christina! We just wanted to let you know that since your review, we have done what we could to be very transparent about the stock difficulties. There is now a banner on our website letting customers know that they need to call in for specific in-hands date and can ask about stock for specific items. We really appreciate your attention to this matter and always want our customers to feel taken care of and communicated with. If you would have any interest in changing your review, we would really appreciate it and you could do so at this link: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Thank you again for taking the time! Take care, The DrinkBranders Team Thank you for your review, Christina. I'm very glad you recognized and experienced our kind and helpful employees juggling the stress of stock issues that Covid has presented. It is trying times for many industries and we are doing the best we can to compensate for the things that are completely out of our control. With stock availability literally changing by the minute on the thousands of items we carry, it is simply not possible to update our website real-time. We are ALWAYS happy to speak to our customers and do everything we can to get them exactly what they want. If an item is out of stock, we have dedicated staff ready to help you choose the next best thing. I apologize that your refund for the change took longer than you would have liked. These things take time to process and we are doing everything we can to stay on top of it all as quickly as possible. Thank you very much for your order. We look forward to things getting back to "normal" and hope we can serve you well in the future.

Response from drinkbranders.comSep 9, 2021

Thank you for your review, Alex. Covid certainly has a lot to do with that and we apologize that we haven't been able to serve our customers the way we are accustomed and most importantly, the way our customers are accustomed. We will continue to do the best we can during this difficult time and sincerely appreciate your business.