Bee Kay M.
This is a very incompetent business
This is a very incompetent business. My appointment was scheduled very quickly. I had a 60-90 second video call with a doctor. I asked specifically for an "transvaginal-pelvic ultrasound referral". The doctor spoke fast and then was like "Okay, is there anything else? I then mentioned, no, just the referral for tv, pelvic, and abdominal pain. She said "Okay, goodbye, then!" I got the referral a few days later, which only stated a transvaginal ultrasound. Nothing for pelvic or abdominal scans. I spent 8+ hours calling imaging centers (being told that the referral would not work for what I needed), and trying to reach DrHouse numerous times via email. Their 'comment' form online does not work, and their ridiculous support app only responds via AI which tells you over and over again "It may be hours before your doctor can respond. I will inform you when they do." I am on a business trip and only have so much time to complete scans before leaving the area, and this is just wasting all of my time. There was never any apology for wasting hours of my time, either via the app or in email. I would not recommend DrHouse to anyone. The idea that it takes a few minutes to take someone's money, and hours upon hours to hope for someone to respond is ridiculous, especially when it is their sloppy mistake in the first place. Very incompetent.



