DrhouseReviews of drhouse.com

Was unable to help me but still charged my insurance and me.

This is hands down the biggest scam I have ever experienced. I sought care for an eye infection and the so-called doctor flat-out refused to prescribe antibiotic drops, instead telling me to use warm compresses—then had the nerve to charge me $129 for that useless advice. The call wasn’t even completed; the doctor’s audio mysteriously disappeared, and within seconds I received a bill. Customer support was just as incompetent and completely unhelpful. I will be disputing this charge with my bank and will make it a point to warn everyone in my network to stay far away from this service.

Horrible. I paid my $50 for a 4:10 appointment. My appointment never happened. I tried many ways to contact them and when I finally got through via chat my situation was never resolved. I called AmEx to get my money back and report them as fraudulent. Now using Amazon Telemedicine.

The internet was a little spotty but it took no more than 10 seconds for the dr to say I will not treat you, you need an ED…. When it cleared up with wifi, I tried to explain my symptoms, but the spotty wifi, she said in a very rude manner…. Mame, hang on let me speak, you can’t even form complete sentences…. Literally wouldn’t let me talk, so ya I couldn’t….. very very rude and aggressive. I have been through this so many times, I know what my body needs. Atleast let me tell you and then make your recommendations….

If I had inadvertently chosen the wrong doctor on your "milk the sick folks" for money website, then just deny the appointment. Seems aligned with Hippocratic Oath you take to become a doctor.. I guess that ethical code goes out the window when you can do a telehealth job on the side and milk insurance and get our copay. Absurd company. Make sure to let them know you want your account deleted so they don't charge you

Mickey mouse operation. Don't waste your time and money.

Finished my appointment and was waiting on my prescription to be delivered within 45-70 minutes said on their website. Well that turned into 2 hours of waiting. I finally reached out to support and was told the prescription won’t be available until the following day. The agent was very short with me, rude and sounded as if I was bothering her. This is the worst customer service I have received in a while. Will not use this service again. Do not recommend.

This place claimed they couldn’t google the address of my pharmacy while I have the flu and was literally showering my kid with the flu who had just puked all over himself… Perhaps the worst customer service experience in medicine I’ve ever had. Even if the company locks out Google, you can’t use a phone to find an address?