DrhortonReviews of drhorton.com

This is our 2nd DR Horton Home. The first built in 2000. There has been such a decline in quality and customer service. The decline in quality does not include design, that is very good, but cutting corners to maximize profits is evident. When you purchase a half million dollar home, you expect attention to detail. Items like why don’t you put lights in closets or over the spare bathroom shower? Flimsy plumbing connections, low quality fixtures and missed trim/caulking etc. Then when you get to post sales customer service; oh my! Were are four months post closing and post pre-closing inspection and ONLY one item has been addressed. Even after repeated filing with the drhorton dot com/warranty, all we get is lip service.

After less than a year, I had water leaking from a pipe down into a wall and into my basement. I tried to make a warranty claim and spoke with a representative, Darra, who claimed that it was not covered. Poor customer service. You spend half a million dollars on a home and the builder won’t stand behind their warranty.

We bought a brand new home from D.R. Horton and within a short period, a bedroom door completely fell off the frame. The root cause was not misuse, it was poor installation. The hinges were secured with short screws into the soft door jamb instead of being anchored into the wall stud. This is a known shortcut in production builds because it’s faster, but it significantly reduces durability. When the door fell, it also damaged the adjacent wall. I fixed the issue myself using proper-length structural screws (which should have been used in the first place). However, because I made the repair to prevent further damage, D.R. Horton refused to address any of the resulting wall damage, claiming the situation was now “altered” and no longer covered under warranty. So to summarize: The failure was caused by substandard installation The fix required basic best-practice carpentry The builder declined responsibility after the fact This isn’t about one door, it’s about build quality and accountability. If you’re buying from a production builder, inspect everything carefully, especially doors, hinges, and anything that relies on proper anchoring. A small shortcut today can turn into a bigger issue tomorrow.

If I could I would give a zero the plumbing sucks, floors or uneven In some Parts of the house it feels like your waking on the ground, and every day I have to walk and kick the tiles because they’ve shifted I have mold in my closet I can’t see you they get away with this kind of way of treating people

I wish I could give it zero stars! It’s the worse! Never Never buy a DR Horton Home! They should buy my house back from me if they are going to make a crappy house and for what they charge!

We have had no end of issues with the appliances and mechanics of the house that we bought new 18 months ago. The appliances are the cheapest rubbish. We have had to replace the washing machine, have the dryer repaired, now the water heater has gone bad and is costly to repair, even though the parts are under warranty. We also replaced the stove with a better model. I would not recommend getting the appliance package through this builder.

Terrible building quality. Warranty coverage was denied despite clear problems, and customer service repeatedly deflected responsibility. Very disappointing after investing so much time, money, and trust.

3 years in new built home and roofing issues! Water leaking in home !