DrhortonReviews of drhorton.com

Hi, I cancelled 1 Zinnia Ct. , Palm Coast about a month ago due to timing changes on when I could move in. As of today, I did not receive my $1500 deposit. We needed a reliable date. I am 73 years old and need stability. I am a disabled Vietnam combat vet. This action is not favorable to DR Horton's public image. Sadly I had been living in a (35 Palermo Lane) DR Horton home and enjoyed it. We wanted a larger house. Please refund my deposit. If I need to go public, I will with a letter to the Palm Coast Observer. DR Horton has refunded in the past. This action is a double standard. Please do the right thing so that I can once again have a positive image. Is it worth $1500 for negative publicity? DR Horton sells plenty of homes in Palm Coast which is flooded with vets Your call, Daniel Finn 407 690 3420

Pay very close attention to what you are buying and look at the other homes that DrHorton is setting up in WHATEVER neighborhood you are buying. We purchased in Locust Grove, VA and found out that they switched from our Terrible rolled vinyl which bubbles up constantly to actual planked vinyl (the good stuff) for the rest of the development after the first 8 homes. We are now being told this is our problem even though we purchased pre fabricated homes that were SUPPOSED to have the exact same materials. Shady business if you ask me. I am going to post this on every reviewable place for DrHorton until something gets done.. or for as long as I am bothered by this.

My wife and I purchased a new build in south knox tn everything started out decent with our sales rep,closing was good,the home had some minor issues at first and our contractor seemed like he cared and was pretty quick at resolving the issues that was minor,thought we had a decent relationship with him as he always would say if there is a problem just call or text me..now we have been in the home for bout 2 months and after we had our 30 day walk through for repairs low and behold he has gone ghost and will not respond to anything,at 30 day walk through we noticed bubbles in hardwood flooring,master bedroom carpet is coming apart and you can also see the seams in carpet,front yard is tore up from a bobcat working on neighbor's yard so they patched spots so yard is uneven and looks horrible,back yard you can't enjoy due to it holding water(he also promised to fix)so dogs are constantly muddy when they come in from potty,internet box in front yard was crushed from the bobcat also,and still no resolve date on flooring...alot of the trim and molding was cut short so they fixed it by adding white caulk looks horrible...we had 2 families we referred to them for homes but have since decided against it...nail pops in drywall,drywall seems are noticeable and cracks in drywall...very disappointing when you spend over 200,000 on a home and can not get anything fixed even with them offering a "warranty".... 3-20-21 update Well the warranty dept.did their job fairly quickly,they sent someone out to look and take pics of the flooring issues and this morning as we was flying home from vacation they came and repaired the floors,also lastnight I received a email from the contractor because I ended up emailing him after no phone or text response,he told me to call him and I did 4 times each time as before 1 ring and voice-mail emailed him back and told him about calling and he immediately called me and we spoke for a good 20 minutes and told me exactly how to go about getting yard fixed since we are past 30 day walk through he can't do anything without higher approval and evidently he has been having phone issues so I will update my review as of now that I'm a little happier after our convo....

We purchased a new construction DR Horton home 11 months ago. A Lombarde model. We were pretty happy until recently. The home came with faux wood tile flooring. Looked nice. Supposedly water proof and resilient to scratching, marring, etc. The floor began warping. Became very noticeable. The flooring warped so badly as to cause us to trip over some of the floor boarding. We called DR Horton to exercise our one year warranty guarantee. An inspector came. He took one look at the floor and immediately scheduled a replacement. We since have learned many DR Horton homes are experiencing the same flooring issue within our community. Perhaps entire city blocks of homes. Perhaps exceeding 100 homes. Possibly several hundred homes. We are uncertain of the true extent of new homes with this flooring issue. We have been told many causes. In the end, we do not know for certain. However, the replacement flooring was installed with an underlayment of plastic moisture shielding. This moisture shield was absent on the original flooring. I am writing this review because of the inconveniences caused by this blunder on the part of DR Horton. DR Horton told us the entire job will take one day. However, from a homeowner's stance, this work actually takes an entire week, as follows. The entire downstairs flooring, minus the master bedroom (which is carpeted), had to be removed. That meant the living-room, dining-room, kitchen, hallways, closet, pantry, utility-room, storage-room and master and guest baths. Our flooring was scheduled to be removed/replaced on Friday, July 31st, 2020. Therefore, on July 30th I had to go through the entire downstairs, moving all China, pictures, nik-naks. Anything obstructing moving of furniture and appliances. Everything which we gathered went into our bedroom, covering the entire bedroom floor and bed. On July 31st, around 8-9:00 a.m. the movers came. DR Horton paid for the movers. They moved all furniture and appliances including dishwasher, oven, washer, dryer and two toilets into our garage. Our home was upside down. The plumbers had not arrived to remove toilets and disconnect dishwasher, oven, etc. I called several DR Horton numbers. I was directed to voice mail after voice mail. The DR Horton receptionist began to ignore my calls. The movers had their employer call DR Horton. Finally, a plumber arrived. The flooring people ripped out the entire flooring including the toe-boarding at the bottom of the baseboards. Then, new flooring was installed. They did a nice job. But the inconvenience is apparent. For instance, I had to turn off the air conditioning as the doors were kept open for extended periods of time. This is the hottest time of the year. Outside temps exceeded 100°. When I finally turned on the AC, I had to babysit the front door to make certain it was closed, as the flooring people and their young son kept walking in and out. The flooring people finished installation of the new flooring about 6:30p.m. At that time the movers began returning our furniture and appliances. The movers also did a nice job. The plumbers again were no where to be found. I twice emailed the DR Horton co-ordinator. Phone calls are useless if they go to voicemail. Finally, the plumbers called. They arrived around 7:00p.m. About 8:00p.m. the plumbers left. It was getting dark outside. Our grandfather clock did not work. Took 2 days of tinkering. Luckily, I am so inclined. The job is not yet finished. Painters need to paint and caulk all the baseboarding. It was an exhausting day. My wife and I slept on a couch and recliner for two nights. Our bedroom was a disaster. On August 1st, I began returning all the China, nik-naks, pictures, computers, TV, audio, cable, etc. This took the better part of the day. On Monday, August 3rd, I awaited a call from the painters. It was agreed the painters would call me on Monday to schedule their service. No call. By afternoon I emailed the DR Horton co-ordinator again. Finally, the painters called. We are scheduled to have the baseboarding painted and caulked on Friday, August 7th. In the meantime we cannot finish putting our home back in order. We cannot place items back in our storage room, closet or floor of pantry because those areas must be accessible to the painters. Friday, we will have to disconnect our clothes dryer again and move our washer and dryer away from the walls to allow accessibility to the baseboards. We will have to pull all furniture away from all walls to allow access to the baseboarding. I do not expect to have our home back in order until late Friday evening. So, this is not a "one-day" job. Regardless of finger pointing, ultimately this is a major quality control issue on the part of DR Horton. This does not instill confidence. Will we buy another DR Horton home?