DrhortonReviews of drhorton.com

If I could I would rate them a zero in most areas! At first everything was fine, the loan officer and his team were outstanding, hats to to them. We started looking at the house in April of 2022 and loved the floor plan. We met with the DR Horton realtor and signed the papers and gave him of deposit that same day. After that things did not get any better. Our first walk through was a mess, not even sure why we did it, they were not ready the house still had much to be done before it was ready. On the final walk we still had alot of things not finish or addressed from the first walk through and they even postponed it twice to get ready. Our back yard was not cleared to the property line and the back and side yards were missing most of the sod and after being in the house for a month the yard and still not done, but the houses across the street that no one is living in area completely sodded! It's one excise after another. They are telling me once again it will be done by the end of this week, but they are still working on the houses that no is in yet, now mind you this is most of our neighborhood missing sod and seven house that they did not clear the lot all the way. Don't try and call the corporate office, because all they do is tell the local DR Horton people that they have a problem, (in other words nothing changes). Once they get your money you become a second hand citizen. I lost the shed I was going to buy because the company could not hold it for me any longer, because it's been five weeks since we were told we would be getting sod! I even have an email from the superintendent fir this area saying we would be getting sod. At closing they want you to sign off on everything even if it's not done. They had to come back and change out the spare bathroom mixer valve because it was not working, and to find out they had 9 others out of 27 homes in the neighborhood with the same problem. The door jams in the house are off the floor anywhere from a 1/4 inch to a 1/2 inch. The A/C and return vents were screwed down to tight and bent about half of them, they fixed one by caulking it to the ceiling! We have been in the house for five weeks and still do not have a mail box system for the neighborhood, but if you go down to Spears Crossing the new DR Horton sub division they have it up and ready and they have not even built the first house yet, again all we get are excuses about why it not up yet. I could go on but DR Horton does not care about the small guy, I paid just shy of $300,000 for this house and regret it now. They throw the term Express home around as to say cheap home, I don't think the money I put out is cheap in any way! Final thought for anyone who cares, don't buy a DR Horton home until you have checked them out, the team in our area have no clue how to take care of customers unless you are part of there family, post master, Hardie board company owner, or the new warranty rep for the area, all there yards are complete, I guess it who you are in this company and what you can do for them! I'd love to speak to the owner of the company, I wonder if he or she knows what happens in the field, because the higher ups won't return calls or even contact you! Hope this helps someone out there before making a miatake.

My rating says it all.

Absolutely one of the worst home builders majority of the homes built in my neighborhood have so many issues including mine. I would stay as far away as possible from this company.

Horrible. Do not trust DR Horton with you money or your hopes for a home. They are not communicative, say disrespectful and rude things about you to your face, and internally to one another. Employees will promise to escalate your situation to corporate and then block your phone number so you can’t get a hold of anyone. In fact, when you email in asking to speak to someone about the behavior of Sales reps, they will tell you to email your rep and the rep will forward it. They will lie to you and your real estate agent and tell you different things on the same day. Don’t trust this company unless you want to be demeaned, slandered and libeled for months and months on end. Avoid Bill (Volusia, FL) Avoid Carley (Orlando, FL)

Builders were inconsistent. And every time there is a problem we have to call warranty . warranty department always says there’s a 48 turn around but even still then the emergency take priority. So they actually never follow up

Chris Martens promises a great experience with weekly communication but was unable to deliver on that promise. I did not hear from him once during our process which was a little over 2 months. Thankfully, they do employ an amazing foreman who was great with communication and keeping me informed. He is honestly the only positive part of this experience - I can't thank him enough. But the way DR Horton chooses to do business is very shady. My father in law is a builder so yes, he is knowledgable. Chris was threatened by that and told my husband and I that he was not allowed at our new house Orientation due to some "verbal policy". He said my father in law would nitpick the home and he just really did not want to deal with us. He also informed my husband that in this stage of the process he can become an a**hole. He was right. I was a zero-conflict customer throughout the entire process. Never complained, was never rude, hell, I was never even in communication with Chris to cause conflict because he never contacted me but Chris' lack of professionalism came to light very quickly after judging and making assumptions on my father in law. Our new build also appraised for 22k less than what they listed it at. I was not told this until 10 days later which put us about 9 days away from closing. DR Horton and DHI Mortgage knew exactly what they were doing by not communicating it to me until they did. The excuse given was because they were fighting it but honestly, there is no excuse for not keeping me in the loop of something this substantial so close to closing. Chris showed his true colors and values by the end of everything. We were made to feel like the house appraising lower was our problem and they gave little room for negotiation and at the end of it, I didn't want to give my money to a company that has a salesperson that treats people the way he did. I didn't want my purchase to give him a commission check, so we backed out of the contract. There are so many negative reviews for DR Horton everywhere and I wish I took the time to read through them before wasting so much time. My experience was no different. I do not and I mean 0/10 recommend The Chris Martens Experience with DR Horton in New Haven (Greenwood Lakes). I will end this on a positive note - for Marty only, he was the ONLY consistent person in this process. His communication, his professionalism were untouched. He is amazing. I wish I could say the same about Chris but I would be lying. They also like to change things without you having knowledge. My living room was supposed to be flooring, it ended up being carpet and Chris never mentioned that to me either. Please do your research when considering buying from them. Not many reviews are on google but there are on so many other websites and they have very low rating at just about every site country wide. I wouldn't recommend it at all. Save yourself the broken promises and stress.

DR Horton is the worst builder. We signed for our house in 2020 and it was completed 4 months behind schedule. Even with the extra time they were given, we have been here 11 months and we have not had one day when our home has not needed repair or under construction. It has been one issue after another. DRH as “America’s Home Builder” is a disgrace to America. Our home is made with cheap materials and has uneven floors. • The HVAC filter was blocked by a main beam when we moved in and then the HVAC drain-off leaked into our hallway ceiling during a freeze. • The power goes in and out with various electrical issues. • Flat paint in a color they no longer sell on all the walls. Paint completely rubs off if any marks are attempted to be gently wiped off. • A retaining wall in our backyard with stone & concrete stairs has collapsed & been repaired 5 times now. • The backyard has been full of deep divots, a large sinkhole, and floods terribly when it rains. • The Whirlpool refrigerator we won in a Holiday drawing is still not working correctly. • Concrete continues to come off our foundation and driveway. • Moisture in the windowless bathrooms would shut off our power, so exhaust fans in bathrooms were replaced by less powerful ones that do not work, as condensation now drips off them. • The shower leaked behind the drywall. • The gas oven had to be replaced as it was leaking gas. • Grout was cracking (it may already have leaked behind the wall) and crumbling off our bathroom shower& tub in both bathrooms. • The flooring has had to be repaired many times due to holes in vinyl. • The doorknobs keep coming loose and/or fall off. • The cabinets and island counter were loose/falling off the wall. • The garage has a large crack across the floor. • We had large gaps under the thresholds of our outside doors. This is just to name some of the repairs that have been made or still need to be made on our home. It seems as if every time a contractor comes in for a repair, another issue or damage ends up being created. • Contractors have left dirt handprints on our walls for over 6 months now that cannot be scrubbed off since it takes off the paint • holes were left in the drywall of our walls for four months, • there is a hole in our island countertop from a contractor • we had a hole in the siding on the back of the house from another contractor • holes in our vinyl floor from other contractors, • DRH Contractors have left beer bottles and scrap concrete in our yard. Between contractors just not showing up when scheduled, not finishing the repair, and/or creating another problem or more damage, we have been in a constant state of repair since we moved in. . They have been here over 26 times and the house is still in disrepair. We have property drainage issues and they have not fixed the problem at all. They came and added dirt to stop flooding? Now we have an AC unit that sits in water after a storm and extra dirt that covers our foundation up over the brick to make water come inside our home after a storm. A new sinkhole has been created and the replaced stairs that have cracked yet again. The last DRH communication stated this was up to “owner maintenance”. DRH and their contractors seem to try to drag out and put off any claims so that when their cheap repair eventually falls apart, it is after the warranty has expired and you must pay for it to be replaced yourself. I am not sure who the city inspectors were for this home, but they did a terrible job. Some of the neighbors have had major problems that they have ended up fixing themselves because dealing with DRH is such an endless battle that does not go anywhere. Buying your first home is supposed to be an exciting experience, especially a new one. This has been nothing but a huge disappointment, a stressful burden, and a complete nightmare. We do not ever want to own another home after this experience. Please do not buy a DR Horton home. Run as fast as you can. I pray I can save another new homeowner from making the same mistake I have made.

Find another builder if you are located in central Ohio! Please take my advice on this matter. Buying a DR Horton house started out well and good. We worked with a pleasant sales representative and a house with a fixed price, a welcome result to the used-home bidding wars. The downside was that the house we chose was already in construction and all design decisions had been previously made (even though it was only rough-framed with no mechanicals when we went into contract). We were not able to choose or change anything whatsoever - not a single fixture, not a single color. Shortly after entering into a contract with DR Horton, the salesperson quit and the new salesperson was extremely unprofessional, in fact he was confrontational with me for no reason whatsoever, even on the first phone call he and I had. Maybe it was because I was using a 3rd party lender and not DHI mortgage, DR Horton’s mortgage company? Regardless, as the home progressed to completion, the fit and finish was disappointing to watch as it turned out to be mediocre at best. A week before closing, DR Horton scheduled an "orientation" meeting which turned into a “punch-list generating” meeting. There were so many things wrong, I felt the need to hire a third-party inspector just in case I missed something – and sure enough, even more issues were identified by the inspector, including a handful of issues on the roof which I had obviously not been on. DR Horton was not happy about me having an inspector. There were dozens of incomplete and poorly or incorrectly installed items, both inside and out of this house. DR Horton’s subcontractors are likely the cheapest out there, so when you're building about 70 homes in the same area with one PM running the entire lot, the build quality of each house will for likely suffer. Furthermore, the quality of the selected fixtures and cabinetry were horrific in this $600K house, truly all builder-grade. Nothing like having relatively nice quartz countertops sitting on top of the inexpensive builder-grade cabinets. I should also make mention of the seemingly random and non-standard framing whereas many studs were not located on 16” centers – because we all know the cost of lumber has skyrocketed but I think they may have saved, what, a dozen studs in the house by creating non-standard cavities? All that being said, the tipping point was when the local VP of sales whom I had never previously heard of showed up at the house while my wife and I had been reviewing punch list correction status less than a week before closing. This VP tells me that we shouldn’t be at the house without a DR Horton representative, keeping in mind that we would stop by the house at least 2-3 times a week to watch the build progress over the 4 months it took to go from rough-frame to almost complete. I reminded her that I was under contract to purchase said house, had secured said contract with a down payment and furthermore, the house is and always was completely unlocked with no “no trespassing” signs placed anywhere inside or outside of the property. In fact, on this particular day, we arrived to one of the garage doors being wide open with the front door also being unlocked. At the end of the day, I was able to get out of the contract with DR Horton and I purchased a different house, built by a more reputable builder in a more desirable location. Good riddance to DR Horton!!