customer
Run as fast as you can
Let me preface this review, by first stating that I have contacted the corporate office 3 times by phone, and yet, no movement on the items listed for repair. Firstly, I was rushed through my final walk through by a stern, ridiculous male, that bullied his way through every area I noticed needed adjusted. He had a comment and excuse for why there were simple issues not already addressed (stucco clearly not patched, bugs littered throughout the house, dents in the walls, cabinets with dents, grout all over baseboards, etc.). Among the running and growing list of items yet unresolved (I closed on my house on 9/31/22), there’s water damage underneath my sink, grout along all baseboards of my 1600 sq ft house, grout holes, fire door to my garage that was installed incorrectly (top bolt doesn’t close, in addition, my neighbors have a keypad lock on theirs, so yet another issue to address one of these days..), the garage door is smaller than the original size, all doors have damage to ALL corners, door hinges have putty sloppily placed on due to inadequate measurements when installing, cabinets that have soft close doors, in which many don’t, shower door is still unstable after adjustment, I could go on and on. I paid a huge chunk of change for this house, it’s new, it’s my first home, I specifically looked for a new build to avoid the chaos of repairs, and here I am. My driveway needs to be re-poured for the second time, due to the expansion joint cracking and buckling (among most of my neighbors now on their second pour as well). Perhaps, one of the most frustrating issues, is that there’s ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I can’t communicate with them in English, there’s a significant breakdown in this company. This is beyond ridiculous. I wish I could tell you how many times a trade has been sent back and returned MULTIPLE times without solving the initial issue AND damaging my walls or property while “fixing” the issues. This is a disgrace, shame on you Dr Horton. You all should be ashamed on yourselves for hiring such ignorant, low bidding workers, to “fix” issues for us homeowners. I challenge anyone who is looking to buy from Dr-go speak to neighbors-I bet any money they will tell you to run and never look back. I’m disgusted and fed up. Nest step is the BBB. Maybe someone will listen and act before this company takes itself down.